Data Management Analyst

      Job Description 

Data Management Analyst will be responsible for policy admin, data processing, logging, review etc. Not limited to the routines, you will also provide supports in reporting, digital relevant tasks, other ad-hoc tasks assigned. To collaborate with SME and business unit to keep a smooth delivery and seek opportunities on process optimizing. To be the mentor of new hires and support in coaching session.  

Key Accountabilities: 

• Follow up the SOP to proceed related cases.
• Keep the quality of delivery at or above an acceptable level. 
• Keep the Turn-around-time of delivery at or above an acceptable level. 

• To follow up the specific case which highlighted by SME or business unit. 
• Ensure all requests will be escalated and fulfilled timely. 
• Work with team members to support ad-hoc tasks assigned. 
• Collaborate with business unit to ensure a high-quality delivery. 
• Completed another task assigned by leader.

     Required Qualifications: 

• Ability to understand the SOP and the relevant policies. 
• Ability to use common office software. 

• To provide an acceptable outcome with teamwork sense 
• Basic English reading/writing skills is preferred for business needs. 
• Communication ability to work with stakeholders. 
• Good risk awareness 

Preferred Qualifications: 

• English speaking 
• Cantonese speaking 
• Insurance company work experience.

职位描述：

帮助香港客户完成保险新单处理，同时为其他临时业务提供支持，与SME\QA\业务伙伴共同协作，确保工作顺利交付。

保险新单资料审核与录入：根据客户需求以及现有工作流程完成保险新单的信息审核，录入，更改等，按照业务流程跟进未能完成录入/审核的保单； 协助核保团队或其他业务团队完成复杂保单处理； 按照岗位要求及业务需求交付工作，确保数据处理的准确性； 严格执行反洗钱、客户信息保密等监管要求； 纯文职内勤岗位，非销售；

任职要求：

注重细节和流程规范，较强的学习能力和责任心，工作细心； 具备基本的英语阅读及书写能力，具有英语专业四级/八级证书者优先； 本科学历；大专学历但通过公共英语四级/六级考试； 熟练运用常用办公室软件，如Microsoft Word, Microsoft Excel等； 具备团队协作的能力，能够接受加班安排； 具有保险行业从业经验者/能听懂粤语者优先；

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid