Director of People & Culture

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia's 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul’s leading luxury hotel and rightfully so.

Director of People & Culture
Full time

Position: Planning Committee
Four Seasons Hotel Seoul

 

About the role

The Director of People and Culture forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Hotel or Resort.  The Director will oversee all aspects of the People and Culture division, including benefits administration, employee relations, recruitment and retention of staff, communication to staff, career development of staff, wage & hour compliance, training, workers compensation and legal matters related to hotel employees.

What you bring:

• College education or equivalent experience
• Minimum of five years of work experiences as Director of People & Culture within the hospitality industry or similar, with extensive professional experience in Korea.
• Previous Experience in a Director of People & Culture role required, preferably within a hospitality environment
• Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills
• Solid experience in People Leadership and Strategy, Employee Relations and Engagement, Talent Acquisition, Learning and Development, and Total Rewards
• Excellent emotional intelligence and interpersonal skills
• Fluency in Korean and English, both written and spoken
• Requires working technical knowledge of Labor laws
• Requires knowledge of the ability to operate computer equipment

What you will do:

• Direct and oversee all aspects of the People and Culture division including benefits administration, employee relations, recruitment and retention of staff, communication to staff, career development of staff, wage & hour compliance, learning and development, workers’ compensation and legal matters related to hotel employees. 
• Monitor the quality of staff performance including review of disciplinary actions, recommendations for suspension or termination as well as establish a regular performance appraisal program for all staff.
• Influence the quality, content and intent of communications in the hotel and recommend the most effective vehicle of communication and the best channel to use in terms of ensuring that pertinent information is available to all levels of staff.
• Assess the development and effectiveness of all levels of employees and the manpower needs of the hotel using succession planning, and assisting management with career planning and counseling.
• Supervise the financial issues for the HR budget including benefits, labor & salary reports and plan cost effective events within the HR budget guidelines.
• Establish and implement recruitment, selection, placement and pre-employment procedures in accordance with Four Seasons Hotels and Resorts’ policy and all applicable laws to include hiring, staffing guide and compensation guidelines
• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
• Work harmoniously and professionally with co-workers and supervisors while maintaining the confidentiality of Human Resources.
• Analyze hotel training and development needs at all levels and create or coordinate the creation of programs designed to make employees proficient
• in their delivery of core and culture standards and prepare them for promotion from within
• Plan and organize overall work requirements of the Human Resources Department and delegate job tasks
• Design and participate in salary surveys to provide an analysis and recommendation for salary and wage scales and ranges.
• Organize and supervise all employee recreation programs including holiday parties, children’s parties, general meetings, etc.
• Respond to and attend any related hearings for all employee claims against the hotel including NLRC(National Labor Relations Commission), MOEL(Ministry of Employment and Labor), Workers’ Compensation, Unemployment, and Wage & Hour.
• Actively support the Safety Committee.
• Ensure that the cafeteria, employee entrance, and lockers rooms are clean and orderly.

Visa Requirements

Must already possess valid work authorization in South Korea.

 

We look forward to receiving your application!