About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role:

We are looking for an individual who can provide leadership support for the Retail Outlets. You will be accountable for store operations and ensure all store standards are consistently met including the ability to achieve daily sales goals. In this role, you will also handle scheduling, inventory management, and visual standards upkeep.

What you will do:

-Achieve quantitative measures of performance in the following areas: sales volume, units per transaction (UPT), sales per hour (SPH), sales per square foot (SPSF), payroll expense, shortage control, turnover and company contests.

-Push for and focus the staff on exceptional level of customer satisfaction by evaluating and responding to each customer’s individual needs

-Promote a warm and friendly atmosphere among peers and staff, guests and residents, treating all with aloha, dignity, and respect.

-Execute company visual directives within given timeframes

Drive visual presentation and maintenance standards through effective staff training

-Communicate merchandise issues, quality issues, and business drivers to the Director of Retail

-Assist and participate with the selection, hiring, and training of staff with Director of Retail and/or People & Culture to fill open positions

Recruit candidates that meet store management, selling, and non-selling criteria

-Take ownership of day-to-day operational supervision

-Responsible for scheduling and payroll, skills mastery training, direction and discipline.

-Lead by example on sales floor, visual merchandising, store cleanliness and upkeep, client outreach through ‘clienteling’ calls and emails

-Establish weekly, monthly and annual sales goals for each retail store.

-Responsible for all staff scheduling including time off requests, vacation approvals and meal breaks. Keep Director of Retail informed of store issues, concerns and needs.

-Oversee timely processing of shipments, invoice payments to vendors, communicating shipment discrepancies to buying team

-Plan, conduct and organize store inventory on seasonal or as directed by the Director of Retail

-Participate in scheduled inventories, resolving variance discrepancies, ensure accuracy and timeliness in reporting variances

What you bring:

-You will possess a high level of interest in fashion merchandising and display creation as it relates to store esthetics and its impact on revenue generation in the retail-hospitality industry. The most qualified candidate will have a desire to gain proficient knowledge in the retail profession as it relates to the unique resort/fashion field.

-Prior experience in retail management of 3 – 5 years is preferred.

-A sincere willingness to provide service to residents, guests, and peers.

-Good organizational skills, with the ability to work independently.

-Ability to function well under pressure, set priorities and adjust to changing conditions.

-High work ethic, with a sense of responsibility for the role filled within our team.

-Attention to detail and accuracy. Able to learn and execute processes associated with computerized point of sale systems, visual planning and retail procurement/ inventory control.

-A successful candidate will have a flexible schedule, ability to work weekends and holidays. Must be fluent in English and possess legal work authorization in the United States.

What we offer:

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

*Lucrative salary!

*Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!

*Time off plans starting on the day of hire!

*An opportunity to be a part of a cohesive team in an inclusive work environment!

*Complimentary and discounted hotel stays around the world!

*Wellbeing and mental health initiatives and focused company!

*Embracement and promotion of diversity in our workplace!

*Complimentary employee meals and beverages!

*Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Visa Requirements

US work authorization is required.

Retail Manager

Four Seasons Hotels and Resorts

Retail Manager

Four Seasons Hotels and Resorts