Sr. Specialist, Application Support

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make: The Sr. Specialist, Application Support is responsible for maintaining and supporting the Santander production applications environment. In addition, the incumbent responds to alerts and escalations, completes technical documentation, and independently supports/configures complex systems. • Drives productivity, recommends improvements, remediation and operational excellence using quality methodologies to identify opportunities for improvement. • Conducts follow-up calls to clients, application groups and external vendors. • Identifies reoccurring issues and determine the root cause, own the problem until resolution. • Escalates unresolved issues to appropriate internal teams. • Supports the roll-out of new applications. • Provides support, including procedural documentation and relevant reports. • Stays current with system information, changes and updates. • Ensures all issues are properly logged. • Prioritizes and manage several open issues at one time. • Provides prompt and accurate feedback to customers. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree or equivalent work experience: Computer Science/Software Engineering or equivalent field. - Required. 3+ Years Experience with application support, support tools and processes. - Required. 3+ Years Experience with monitoring and alerting platforms. - Required. 3+ Years Hands-on experience with problem diagnosis and creative problem solving skills. - Required. 3+ Years Experience writing and troubleshooting intermediate SQL queries and navigating large domain models. - Required. • Knowledge of end-to-end systems development life cycles (i.e., waterfall, iterative and other modern approaches to software development). • Solid understanding of network and internet technology concepts, including web server technologies, database technologies, Microsoft environments and Data center operations. • Excellent customer service skills that build high levels of customer satisfaction for internal and external customers. • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (i.e., executive, management, individual contributors). • Willingly shares relevant technical and/or industry knowledge and expertise to other resources. • Excellent problem-solving, team, and time management skills. • Resourceful and proactive in gathering information and sharing ideas. • Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse technologies and techniques. • Ability to independently manage multiple tasks and client commitments concurrently. • Strong attention to detail. Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum:

$63,750.00 USD

Maximum:

$110,000.00 USD

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.