Customer Services, Senior Advisor

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Handle customer enquiries via hotline, email and livechat within the agreed service pledge

Responsibilities:

• Handle customer enquiries via hotline, email and livechat within the agreed service pledge
• Liaise with internal departments to ensure proper resolution of customer’s problem
• Assist the team in resolving escalated and complaint cases
• Provide comprehensive and professional services ensuring compliance with regulatory requirement and quality assurance standards            
• Obtain and maintain licence as an individual insurance agent of Blue Cross with the Insurance Authority, and, where necessary, upon successful licensing as individual insurance agent with the Insurance Authority, advise on or arrange contracts of insurance or carry on regulated activity;
• Handle and support any ad-hoc projects or tasks as assigned.

Job Requirement:

• HKCEE/HKDSE or above qualification, with 5 subjects, including Chinese, English and Mathematics, attaining Level 2 / Grade E or above;
• Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent of the Company, and the minimum education and qualifications requirements, including but not limited to passes in IIQE Paper 1, 2 [subject to the regulated activities to be conducted];
• Minimum 3 year’s work experience in customer service call centre or frontline counter services, preferably gained from insurance industry.
• Good customer service, problem-solving and communication skills;
• Customer-focused, positive, self-motivated and willing to learn;
• A good team player with ability to work under pressure in a dynamic and changing environment;
• Good command of both written and spoken English and Chinese.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.