Senior Manager HR Operations

• Manage HR Operations service delivery. Ensure service timeliness, efficiency and quality.
• Lead HR Operations teams with focus on teams' performance, engagement and development.
• Build positive relationships with service recipients and stakeholders, with focus on customer experience and collaboration.
• Drive continuous improvement initiatives focused on service standardization, quality and efficiency.
   

Key Responsibilities:

• Lead HR Operations service delivery – ensure service continuity and performance in line with agreed KPIs, SLAs and budget
• Ensure HR operations comply with local labor laws, regulations, and global policies while managing risks associated with service delivery
• Monitor service delivery to identify potential risks, and proactively mitigate them. Report status updates to the relevant stakeholders.
• Drive continuous improvement in HR processes and services, to optimize value for cost, drive standardization and alignment.
• Champion productivity enhancements through simplification, standardization, and automation.
• Efficiently execute required change management activities, ensuring proper communication to involved teams and stakeholders.
• Manage, coach, and mentor HR Operations teams. Ensure the teams operate efficiently and employees are equipped with the necessary skills to perform the tasks in scope.
• Build strong relationships with local, regional and global stakeholders to align service delivery with organizational goals and strategic objectives.
• Represent HR Operations in interactions with other HR functions, supporting solution development and continuous improvement.
   

Qualifications & Requirements:

• Bachelor’s degree required; advanced degree preferred in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
• Minimum of 8 years of progressive HR experience in an international and dynamic environment.
• Proven experience in HR Operations, managing complex and high-volume transactions, ideally in a global setting.
• At least 5 years of experience in team leadership, including managing dispersed teams across locations.
• Fluency in Spanish and good working knowledge of English.
• Advanced knowledge of HR systems (e.g., Workday, HR ticketing systems).
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and SharePoint.
• Excellent communication skills and a strong customer service orientation.
• Demonstrated ability to work collaboratively in team environments and solve problems with analytical and creative thinking.
• Strong leadership capabilities with a track record of building cohesive and high-performing teams.
• Resilience and ability to navigate complex situations, including conducting crucial conversations.
• Solid business acumen alongside HR expertise.
• Commitment to confidentiality, integrity, and data privacy.
• Strong organizational skills with the ability to manage high workloads and meet deadlines under pressure.
• Adaptability and capability to lead teams through change.