Description

As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers' unique needs - whether it's protecting their hard-earned savings, receiving guaranteed income, or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come.

The Opportunity

As a Document Imaging Representative, you will have the opportunity to work alongside a collaborative team in our downtown Cincinnati office location. You will use strong attention to detail when preparing, committing, and indexing various documents into our Imaging system. Your ability to remain focused while accurately handling repetitive tasks plays an integral part in our commitment to providing superior customer service to our clients.

Job Responsibilities

Prepares, commits, and indexes various document types into imaging system according to established procedures for a minimal number of less complex customers developing to handling more moderately complex customers. Tasks may include one or more of the following:
- Performs all prep required to ready physical documents and checks for scanning which includes reviewing, sorting, tracking, and entering data into a control log.
- Scans physical and electronic documents performing quality control and ensuring legibility of all images.
- Applies automated and/or manual index values to physical and electronic documents at time of document scanning.
- Performs routine office functions such as photocopying, filing, or compiling records.
- Accepts, reviews, and sorts incoming mail for the department including entering data into tracking logs.
Assists in maintaining documents in an established system.
May perform routine maintenance on equipment and workspaces used.
Assists in assembling requested paperwork appropriately and distributing as instructed.
Searches and investigates information contained in documents and provides written information upon request.
Prepares documents for off-site storage or destruction.
May contact other departments to resolve problems.
Complies with appropriate company and/or regulatory guidelines (i.e., handling of checks, titles, other negotiable items, etc.).
Develops and maintains familiarity with department operations, policies and procedures, as well as the business and organization including developing knowledge of customers for proper document committal (i.e. knowledge of various document types & forms, manual and automated flows for keyword indexing components, etc).
Performs other duties as assigned.

Minimum Qualifications

High School Diploma or equivalent.
0 to 3 years of experience. Continuing coursework toward certification in area of expertise may be required. Experience in insurance industry preferred.

What to Expect

Focused one-on-one meetings with your manager
Ongoing opportunities for development and learning
Working in a fast-paced environment
A place to grow your career in a culture that inspires, rewards and develops employees
Small company feel with a focus on meeting customer’s needs today and also well into the future

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Why Join Us.

At MassMutual Ascend, our collaborative culture is key to our success. It’s the reason we’re a leading provider of annuities today, and it’s the reason we’ll continue rising to the top tomorrow. A career at MassMutual Ascend means you’ll contribute to our mission of taking financial futures above and beyond – and you’ll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community.

MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..