Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Senior Manager, Xumo Platform Experiences will lead strategic initiatives and cross-functional execution to deliver best-in-class customer experiences for Entertainment OS on Xumo Stream Box and TV. This role focuses on front-end UX domains such as search, discovery, personalization, and accessibility, and requires strong technical fluency, strategic thinking, and the ability to influence across product, engineering, and business teams.

This individual will drive business requirements, feature delivery, and competitive benchmarking, while serving as a key liaison between internal stakeholders to ensure platform excellence and customer satisfaction. The ideal candidate thrives in a collaborative environment, understands product and technology tradeoffs, and brings a passion for innovation in the smart TV and streaming space.

Job Description

Core Responsibilities

• Lead business requirements discovery and authoring across front-end UX features, including:
    - Search, discovery, personalization, and settings
    - Remote control interactions
    - Accessibility, internationalization, and retail device compliance
• Collaborate with cross-functional teams including Product, Engineering, Design, QA, Customer Experience, and Legal to align priorities and deliver outcomes
• Translate strategic goals into actionable plans and requirements, ensuring clarity and alignment across stakeholders
• Drive feature delivery from concept through launch, balancing user needs, technical feasibility, and business impact
• Interface with product operations to reproduce, diagnose, and resolve customer-facing issues
• Conduct competitive analysis and benchmarking across streaming devices and smart TVs to inform product strategy
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Minimum Requirements

• Bachelor’s degree or equivalent; MBA or advanced degree preferred
• 7–10 years of experience in product strategy, platform operations, or UX-focused roles within consumer technology or digital media
• Proven success leading cross-functional initiatives without direct authority
• Strong technical fluency and ability to evaluate product and engineering tradeoffs from a business perspective
• Experience with smart TV platforms, streaming devices, or embedded systems is a strong plus
• Excellent communication, documentation, and stakeholder management skills
• Fluent in MS Office including Word, Excel, and PowerPoint/Keynote

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game–changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
 

Skills

Application Streaming, Business Acumen, Cross-Functional Collaboration, Leading by Influence, Product Management Strategy, Technical Acumen

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree (Required)

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.