Sales Operations Manager (57830)

Sales Operations Manager/Leader

Position Overview:

The Sales Operations Manager/Leader plays a pivotal role in powering the success of our sales organization by driving key support functions that boost field productivity.

This role works directly with store teams across the market to drive performance, meet aggressive sales goals, and consistently hit KPI benchmarks.

JOB RESPONSIBILITIES

• Partner with Sales Directors to identify focus areas, address underperformance, and drive growth across daily and weekly sales outcomes.
• Monitor and optimize sales metrics, including activations, upgrades, accessories, device protection, plan mix, AutoPay, multi-line take rate, labor usage, and MyCricket app adoption.
• Lead District Manager development, facilitate daily strategy calls, and maintain alignment through consistent documentation and strategic follow-ups.
• Analyze sales trends to uncover insights, prepare and distribute daily reports, and deliver actionable recommendations to leadership.
• Support frontline talent development by collaborating with Training and Field Leadership to elevate store performance and remove revenue blockers.
• Manage local marketing execution, including social media validation and event tracking through the Events Management Portal (2 monthly for salaried managers, 1 for hourly/senior managers).
• Contribute to weekly executive calls with full prep: performance tracking, employee trends, compliance, and detailed recap documentation.
• Resolve operational escalations quickly and coordinate cross-departmentally to ensure seamless execution of company initiatives.

ACCOUNTABILITIES AND PERFORMANCE MEASURES

• Maximize the impact of support and training resources to drive sales team productivity
• Consistently achieve strategic goals set by executive leadership
• Ensure all stores within the market meet or exceed Sales Goals and KPI benchmarks
• Manage staffing levels within budgeted hours while maintaining payroll efficiency and compliance
• Build leadership bench strength and support talent pipeline development

QUALIFICATIONS

• 3+ years in Wireless Retail and/or Multi-Unit leadership roles
• Demonstrated ability to implement and manage sales processes that deliver results
• Strong analytical mindset and business acumen