Business Operations Manager Lead - Flight

It's fun to work in a company where people truly BELIEVE in what they're doing!

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Job Description

This role is critical in understanding our inventory strength & supplier portfolio to formulate a good inventory strategy for winning in the markets that Traveloka operates in. As the Inventory Strategy & Operations team, you are at the center of our inventory sourcing management effort to improve its quality & competitiveness. You will need to crunch the data & information, generate insight, coordinate stakeholders & own initiatives.

• Analyze supplier performance, user funnel data, inventory availability & inventory quality to identify opportunities for business growth

• Collaborate with marketing, pricing, growth, commercial and product teams to drive sales, enhance conversion, and boost revenues

• Optimize the in-app user journey to improve conversion rates, revenue, and overall funnel performance

• Create frameworks and SOP to ensure seamless coordination across functions and markets to deliver end-to-end success in user journey and sales conversion.

• Implement frameworks and tools to measure inventory health & performance.

• Run special projects to improve the way of working across the markets and explore new strategies.

• Partner with tech and product teams to implement feature improvements that elevate user experience and conversion.

• Monitor market trends and competitor activities to refine strategies and sustain product competitiveness.

• Learn about API integrations and work with Technical Product Managers to identify development opportunities.

• Lead team members to ensure high quality in multiple countries managed & coach them for success.

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Requirements

To be successful in this role, you must possess:

• 4 years or more of relevant working experience. Experience in the travel industry, other technology companies, or global consulting field is a plus.

• Minimum bachelor's degree in Computer Science, Engineering, Business Administration, Finance, or any other quantitative field from reputable universities with minimum GPA of 3.5/4.0.

• Proven experience in metrics optimization, user journey improvement, or revenue growth roles.

• Strong analytical skills with expertise in data-driven decision-making and funnel performance analysis.

• Excellent cross-functional collaboration and stakeholder management abilities. Familiarity with campaign management and traffic optimization is a plus

• Proactive, results-oriented mindset with a strong focus on user experience and business outcomes.

• Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively to diverse audiences.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!