Senior Product Owner - Checkout

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role overview:

We are seeking a Product Owner to own and evolve Planet’s Checkout and Pay by Link experiences – the key front doors to our eCommerce payment stack. This role is central to how merchants – especially in hospitality and travel – present payment options, capture tokens, and complete transactions via direct, hosted, or link-based journeys.

You will shape the product backlog for hosted pages, SDKs, and deep integrations with booking systems, with a focus on performance, UX, token management, and flexibility across APMs and schemes.

What you will do:

Own the Checkout & Pay by Link Experience

• Manage the backlog for our hosted checkout pages, drop-in SDKs, and redirect/payment link flows.

• Own the full life cycle of Pay by Link – creation, expiry, re-use, token capture, branded customisation, and reporting.

• Partner with integration teams to support Oracle, Protel, and other PMS-linked flows, ensuring booking-to-payment links are robust and traceable.

• Define acceptance criteria for multi-lingual, multi-currency, responsive checkout flows with tokenisation and SCA-compliant authentication.

Support Payment Method Orchestration

• Ensure checkout experiences support all relevant payment types: cards, APMs, network tokens, and 3DS2.

• Collaborate with APM and gateway squads to integrate new payment methods with minimal merchant friction.

• Own how payment methods are displayed, selected, and prioritised across checkout and Pay by Link interfaces.

Backlog Management & Delivery

• Translate merchant use cases, technical capabilities, and regulatory needs into user stories and epics.

• Run backlog grooming, sprint planning, and delivery ceremonies with engineering and QA.

• Track feature adoption and merchant feedback to inform backlog priorities and refinements.

Drive Conversion & Merchant Enablement

• Partner with UX, commercial, and data teams to improve conversion rates, reduce drop-off, and support Pay by Link tracking.

• Ensure merchants can self-serve or automate key flows (e.g. pre-fill, re-send link, reuse tokens, customise branding).

• Work with portal and onboarding teams to ensure link and checkout tools are discoverable and configurable.

Who you are:

• 5+ years experience as a Product Owner or Product Manager, ideally in payments or hospitality eCommerce.

• Strong knowledge of hosted checkout experiences, tokenisation, 3DS2, and multi-payment method orchestration.

• Experience designing or owning Pay by Link or similar link-based invoice/checkout products.

• Familiarity with hospitality booking engine flows (Oracle, Protel, etc.) and how to capture tokens at booking or check-in.

• Comfortable working with APIs, SDKs, redirects, and hosted flows – and collaborating closely with developers.

• Skilled in backlog ownership, Agile rituals, and delivery-focused product thinking.

• Experience in hospitality or retail checkout UX and Pay by Link adoption.

• Knowledge of token lifecycle management, network tokenisation, and repeat payments.

• Understanding of SCA exemptions, delayed authentication, and payment timing (pre-auth vs post-stay).

• Experience with merchant configuration tools or branded checkout theming.

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.