Senior Product Owner - Gateway and Acquiring

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role overview:

We’re looking for a Senior Product Owner / Business Analyst to join the eCommerce team at Planet and help drive scalable merchant integration and operations across our payments platform. You will focus on enabling growth and operational excellence across our gateway, onboarding, and portal experiences. You’ll work closely with engineering, onboarding, fraud, compliance, commercial, and scheme teams to deliver capability that supports enterprise clients like Accor as well as thousands of long-tail merchants across Europe.

This is a hands-on product role with dual responsibilities:

Product Ownership – you will own and evolve parts of our merchant enablement tooling and roadmap (e.g. onboarding workflows, MID provisioning, merchant self-service), ensuring what we build is aligned with customer needs and strategic outcomes.

Delivery Partnering – you will act as the product-team interface to engineering and onboarding squads, helping shape and run delivery ceremonies, resolve blockers, and clarify requirements across multiple stakeholders.

What you will do:

• Translate eCommerce strategy into executable backlog and user stories across onboarding, integration, and self-service tools.

• Own delivery rituals (standups, planning, demos, retros) and be the connective tissue between product vision and engineering execution.

• Map out merchant and operations journeys (MID setup, acquirer routing, APM provisioning, error resolution) and drive simplification through portal and API enhancements.

• Lead backlog grooming with a bias toward speed-to-value, and platform scalability.

• Collaborate with other product managers and owners across fraud, scheme compliance, APMs, billing, and portal to prioritise foundational capability.

• Support design and rollout of new portal features (e.g. onboarding flow management, refund visibility, DCC settings) and guide readiness for pilot merchant rollout.

• Analyse merchant onboarding performance, support load, fraud rejection causes, and other friction points – feeding insights into product prioritisation.

• Foster close relationships with tech leads and engineers to ensure clear requirements and smooth sprint delivery.

• Act as a subject matter expert for our eCommerce enablement stack, championing data-informed decision making and delivery excellence.

Who you are:

• 5+ years experience as a Product Owner, Business Analyst or Product Manager working on merchant-focused or operational tooling in eCommerce or payments.

• Fluent in Agile practices and experienced working directly with engineering squads on API, UI, and backend feature delivery.

• Strong understanding of payment gateway integration, acquirer onboarding, and merchant portal requirements (e.g. MID setup, 3DS, DCC, scheme tokens).

• Experience with JIRA, Confluence, Figma, and other standard product tools.

• Comfortable working across geographies (CH, PT, ES, UK) with both technical and commercial teams.

• Familiarity with hospitality use cases, including property-based merchant hierarchies, legacy PMS connectivity (e.g. Oracle), and pay-by-link flows.

• Strategic mindset, with the ability to operate tactically — making trade-offs and clarifying ambiguity under pressure.

• A bias for action, strong stakeholder management skills, and a high ownership mentality.

• Experience working with PSPs, acquirers, or merchant onboarding platforms.

• Knowledge of scheme compliance, APM integrations (e.g. Klarna, PayPal, TWINT), or fraud tool enablement.

• Experience supporting enterprise clients during portal rollout or migration (e.g. Scandic, Evolta).

• Scrum Master or Product Owner certification (e.g. PSPO, CSPO).

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.