Premium Hospitality Ambassador

Crimson Tide Hospitality PREMIUM HOSPITALITY AMBASSADORS are crucial to the success of our premium seating operations. They serve as friendly faces to ticket holders and their guests, guaranteeing compliance with operational policies across premium hospitality areas. Ambassadors also help facilitate communication between donors, caterers, maintenance staff, custodial staff, CTH Management, and Athletic Department personnel.

DUTIES AND RESPONSIBILTIES
• Provide the highest level of customer service to all guests, fans, and department staff.
• Ensure adherence to all game day policies and procedures.
• Always be monitoring entry points to maintain exclusivity of the premium areas.
• Execute all pre, during, and post-game tasks related to your assigned premium area (e.g., trash disposal, facility supervision, catering requirements, ticket scanning, elevator operations, etc.).
• Serve as the primary point of contact for all premium guests within your designated area throughout the game.
• Other duties as assigned

AVAILABILITY AND OPPPORTUNITIES
• Must be available to work ALL home football games at Bryant-Denny Stadium.
o Saturday, September 6, 2025 vs. ULM
o Saturday, September 13, 2025 vs. Wisconsin
o Saturday, October 4, 2025 vs. Vanderbilt
o Saturday, October 18, 2025 vs. Tennessee
o Saturday, November 8, 2025 vs. LSU
o Saturday, November 15, 2025 vs. Oklahoma

o Saturday, November 22, 2025 vs. Eastern Illinois
o Friday, December 19, 2025 or Saturday, December 20, 2025 – potential playoff game

• Ambassadors are expected to work the entire gameday, which typically begins 45 minutes before stadium gates open and ends approximately 90 minutes after the final whistle.
• Ambassadors are hourly employees. Gameday hours range from 8-10 hours per game, with the opportunity to work Thursday’s and Fridays for additional hours.
• Along with Football, Ambassadors will have the opportunity to work additional Alabama Athletics events (Men's Basketball, Gymnastics, Baseball) pending positive supervisor evaluations. 

BENEFITS
• Competitive Pay Rate ($15/hour)
• End of season appreciation event at Bryan-Denny Stadium featuring dinner, prize pack raffles, awards, and tours.
• Priority student ticket access for SEC Championship Game and away College Football Playoff games.

Qualifications MINIMUM QUALIFICATIONS:
The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the event staff and/or geographic location.

> Must be 16 years of age or older.
> Must be willing to submit to a background check and drug screening where required; any offer of employment is conditioned upon the successful completion of a background investigation.
> Previous customer service experience is a plus!

SKILLS/ABILITIES:
> Strong customer service skills, exemplifying Andy Frain Services Mission Statement - "Customer Service is Every Employee's Job."
> Ability to facilitate progressive change, follow directions, work as part of a team and get along with other employees.
> Clear and effective oral and written communication skills.

PHYSICAL REQUIREMENTS:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform essential functions of the job.

> Must be able to see, hear, speak, and write clearly in order to communicate with employees, patrons, and clients.
> Pushing/pulling/carrying/lifting may include up to 25 lbs.
> Normal vision or corrected by use of glasses and/or contacts for normal reading and viewing abilities.
> Ability to twist, turn, bend, stand, climb stairs and walk as required to perform the duties associated with functioning as event staff for an event.