SBS Client Service West Client Service Representative I

SBS Client Service Representative serves as the frontline point of contact for our employers who are looking for assistance in payroll, system & tools navigation, taxes, and other inquiries through inbound calls, service requests, and/or chat. What a typical day looks like: Client Support. You will help our clients manage their businessusing our solutions, which could include troubleshooting and probing to resolve payroll and/or tax issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience. Learn. You will continually upgrade your knowledge and skills on payroll, includingfederal and statecompliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients. Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year. Qualifications Proven ability to communicate effectively - written and verbal Flexibility in work environment (3 days in office, 2 days at home) Enthusiastic in learning and upskilling Capable of making informed decisions to resolve client inquiries