Client Service Representative , Animal Family, Iowa

Provide high quality customer service that meets or exceeds the expectations of our clients while supporting the doctors and support staff.
� Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
� Oversee the clinic flow.
� Manage and assist client in the euthanasia paperwork process.
� Discuss payment choices with clients.
� Process Daily Estimate Report (Out Window CSR).
� Assist with daily administrative duties such as printing schedules, pulling charts, filing, emailing medical records, distribute daily mail and purging charts in system.
� Maintain knowledge of extension numbers to reach employees throughout the network.
� Assist in emergency situations by expediting calls to triage staff members.
� May require mentoring or overseeing students from various educational programs.
� Perform other job duties as assigned.