MCR at Phoebe Northwest

Job Number:

32130

Location:

Phoebe Northwest

Street Address:

2336 Dawson Rd

City, State:

Albany, Georgia

Zip Code:

31707

Department:

PPMH OP REHAB ADMINISTRATION

Shift:

Job Type:

Full time

Posted Date:

2025-08-14

Job Description Summary:

Description:

Job Summary:

Screens and refers all incoming calls and customers and or patients, manages customer and or patient flow, maintains current medical records, files secondary insurance, enters charges and payments, files secondary insurance, workers compensation claims, and corporate services claims, pursues collections daily, investigates patient billing inquiries, orders supplies and prepares mandatory computer generated reports. Performs business office functions within a medical clinic related to appointment scheduling, registration, claims management, cash collection, and medical records maintenance. During times of high patient volume and or to assist with coverage, may be asked to float to other PPG clinics.

Essential Functions:

• Maintain patient flow and collect necessary data.
• Manages patient flow to ensure that the patient is seen quickly and all information is available for treatment.
• Create patient medical record folder for new patients and prepare medical record for use during physician visit.
• Collects data as assigned such as vital signs, height, weight, etc.
• Medical record management through established filing system.
• Document management including, but not limited to transcription, incoming mail, diagnostic reports, copy requests, etc., to ensure data is available as needed to provide patient care.
• Inquires of established patients if all information currently in the database is correct.
  Takes appropriate actions to ensure patient is informed of scheduled appointment.

 

Documentation:

• Documents and submits required information and data in a timely fashion.
• Clearly and accurately documents designated processes, policies, products, service offerings, etc.
• Ensures that documentation is tailored to expected readers / users.
• Uses correct terminology.
• Conforms to required style and format.

 

Patient Flow and Data Collection:

• Maintain patient flow and collect necessary data.
• Manages patient flow to ensure that the patient is seen quickly and all information is available for treatment.
• Create patient medical record folder for new patients and prepare medical record for use during physician visit.
• Collects data as assigned such as vital signs, height, weight, etc.
• Medical record management through established filing system.
• Document management including, but not limited to transcription, incoming mail, diagnostic reports, copy requests, etc., to ensure data is available as needed to provide patient care.
• Inquires of established patients if all information currently in the database is correct.
• Takes appropriate actions to ensure patient is informed of scheduled appointment.

Coordinate Patient Payments:

• Collect, post and investigate patient payments in accordance with contractual agreements and financial obligation of the patient.
• Informs or purses patient's co-pays and other patient responsibilities at the date of service
• Operates the computer to enter patient's charges at time of completed services in a manner that will ensure accurate patient and insurance billing.
• Accurately deposits or posts all payments to appropriate cost center accounts in agreement with the explanation of benefits per departmental specifics
• Performs all necessary actions to ensure all respective insurance information is obtained and documented appropriately.
• Accurately monitors or files all secondary insurance, workers compensation insurance and corporate services insurance claims in a timely manner.
• Performs a methodical review of explanation of benefits and follows all denials and delinquent pending claims.
• Investigates all patient billing inquiries.

Business Office Functions:

• Perform all business office functions for the medical clinic.
• Screens and refers all incoming calls and visits to ensure that accurate and timely communications are facilitated and that the Center is always presented in a positive manner.
• Inquires into the physician's orders for next visit and schedules the patient's next appointment.
• Attach all transcription notes to the medical record and files all charts in a timely and appropriate manner.
• Enters into the database, all information received from the change of address forms received from the post office, in a timely manner.
• Assists in stocking, care and maintenance of department equipment and supplies. Use proper procedures to inform management of defective office equipment. Document all maintenance and repair to office equipment.
• Responsible for preparing financial reports for respective area.
• Takes meeting minutes in accordance with department and hospital guidelines

 

Additional Duties:

•Adheres to the hospital and departmental attendance and punctuality guidelines.

•Performs all job responsibilities in alignment with the core values, mission and vision of the organization.

•Performs other duties as required and completes all job functions as per departmental policies and procedures.

•Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs).

•Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.

•Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.

•Wears protective clothing and equipment as appropriate.

Qualifications:

Education:

• High School Diploma or GED - Required

Experience:

• No experience (entry-level) of medical office experience - Required
•  No experience (entry-level) experience with CPT and ICD-9 insurance coding - Preferred
•  No experience (entry-level) of customer service experience - Required

Knowledge and Skills:

• Organizational Skills
• Communication Skills
• Interpersonal Skills
• Customer Relations
• Mathematical
• Grammar Spelling
• Read Comprehend Written Instructions
• Follow Verbal Instructions
• Basic Computer Skills
• General Clerical Skills
• Motivational skills
• Self-starter

License, Certifications and Requires Training:

N/A

Core Competencies:

INTEGRITY: Earns others' trust by demonstrating consistency of values, principles, actions, methods, and outcomes; regarded as an honest person of steadfast character, lacking in ulterior motives or hidden agendas.

DECISION MAKING: Exhibits sound and accurate judgment in decision-making.

ACCOUNTABILITY & PERFORMANCE IMPROVEMENT: Takes responsibility for own actions, holds self and others to high ethical and performance standards, and continually strives to improve levels of individual, team, and organizational performance.

DIVERSITY AND INCLUSION: Exhibits behaviors that promote an inclusive workplace culture where all feel welcome, valued, respected, and heard. Such behaviors include respect for different perspectives, intentionally including diverse co-workers in decision making, voicing concern when others are being excluded, and fostering positive relationships with peers.

TEAMWORK & COMMUNICATION: Contributes to building a positive team spirit by offering assistance and support to co-workers, communicating clearly and effectively, and collaborating with others to ensure that team goals are consistently achieved.

CUSTOMER CENTERED SERVICE EXCELLENCE: Demonstrates commitment to the highest standards of customer satisfaction by displaying courtesy and sensitivity and responding promptly to customer needs.

QUALITY ORIENTATION: Promotes and participates in efforts to achieve and maintain uncompromising quality care.

FISCAL ACCOUNTABILITY - STAFF: Demonstrates the ability to understand and use financial information for the good of the organization.