Swim School CX Agent

Join Our Frontline Team and Create Exceptional Experiences for Families!

About Us

Be part of an exciting transformation as we integrate three of Australia’s most respected swim schools—Aquatic Achievers, Carlile Swimming, and Kirby Swim. With a combined history of over 150 years of experience and expertise, our group is committed to leading the industry and enriching the communities we serve across more than 30 swim schools nationwide.

About the Role

We’re on the lookout for a Casual Customer Experience (CX) Agent to join our friendly team at Northlakes, QLD If you're passionate about people, enjoy helping families, and thrive in a busy, hands-on environment, this could be the perfect fit!

This role goes beyond traditional customer service. As a frontline team member, you’ll manage bookings, greet families, and assist on the pool deck. In the future, you will also be required to cover some swim teaching shifts—so we’re looking for someone who’s excited to grow into this dual-role opportunity.

Whether you're starting your career or looking for a new challenge, we offer a fun, supportive team, real progression pathways, and the chance to make a genuine difference in the lives of families and children.

What’s on Offer

• Casual role with a minimum of 8 hours per week

• 2–4 shifts per week, with availability required on:

o Monday, Tuesday, Thursday, Friday (3:30 PM – 7:00 PM)

o Sunday (6:45 AM – 11:45 AM)

• Potential to increase hours based on performance and centre needs

• Opportunity to train and become a qualified Swim Teacher through us

• Future progression into CX leadership or management roles

What You’ll Be Doing

• Welcoming families and providing excellent customer service at reception and around the centre

• Handling phone and email inquiries and managing swim school bookings

• Supporting families with any questions or concerns

• Assisting on the pool deck and maintaining a safe, inclusive environment

• Engaging with our community and helping create memorable experiences for all swimmers

What We’re Looking For

• Positive, bubbly personality with a natural passion for helping people

• Strong communication and multitasking skills

• Experience working with children or in hospitality/customer service preferred

• CPR certification and a valid Working with Children Check (WWCC), or willingness to obtain

• Hold or be willing to obtain a Learn to Swim Instructor licence (we can help you get qualified!)

• Someone who is reliable, flexible, and happy to commute if needed

Why Join Us?

• Be part of a dynamic and growing swim school community

• Build valuable experience in both customer service and swim instruction

• Access career progression pathways, including CX leadership roles

• Make a real impact on children’s learning and family experiences

• Work with a team that values fun, safety, and connection

Please note: This role requires full working rights in Australia. We are unfortunately unable to consider temporary visa holders.

Ready to dive in?

Apply now and become part of a team that's passionate about helping kids thrive in and out of the water!