Client Operations Analyst (12 month Rotation)

Role Summary

The Analyst will be responsible to provide the highest service level & support to investors transacting in CG’s Funds either directly or indirectly via the outsourced transfer agency.  Leads the onboarding of new investors/clients, including transfer agency account opening and coordinating the drafting & negotiation of relevant legal agreements.  Oversees daily fund activity and the outsourced transfer agency service providers for CG’s Luxembourg SICAVs and UK OEICs.

Primary responsibilities

• Provides high level of service to existing and prospective investors as well as internal clients, including responding to general queries in a timely manner

• Facilitates the account opening process between investor and/or their representative(s), internal teams, and the outsourced transfer agency service provider(s)

• Leads and/or monitors new investor on-boarding including coordinating the drafting, negotiation and ultimate signature of legal agreements and completion of AML requirements

• Enters and updates investor information and accounts in the internal CRM system

• Monitors and manages investors’ dealing activity

• Oversees the process of the calculation of distribution fees paid to financial intermediaries

• Monitors quality of service delivery by external service providers, notably with respect to key regulatory & operational requirements applying to Luxembourg SICAVs

• Develops and maintains reports and metrics in Tableau and Power BI based on investor data from both internal and external sources.

Qualifications

• The ideal candidate has 2-4 years’ experience of working within an asset management company with experience of Luxembourg, in a transfer agency oversight and/or investor support function. Experience in UK domiciled funds is a plus.

• Fluent in English, with strong verbal and written communication skills, and a track record of effective communication with colleagues, counterparties, and clients

• A highly organized, self-driven and committed team player with strict attention to detail, execution accuracy and intellectual curiosity to learn and expand knowledge

• Proven track record of excellent customer service

• At ease with Microsoft applications

• Experience with data visualization software like Tableau or Power BI

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In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here.

* Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.