Operations Coordinator

Working as an Operations Coordinator you will be an important part of an exciting journey towards an efficient and automated dispatch function which requires skills to handle both day to day business but also creative thinking in process and business development.

Are you ready to be at the forefront of digital innovation? Join our dynamic team at Tele2, where Digital Capabilities & Technology (DCT) is the engine behind our products and services. As the essential enabler of our commercial
ambitions, DCT brings automation and simplicity to the telecommunications industry, revolutionizing the way we connect and communicate.
Within our organization, you’ll find everything from the backbone infrastructure of technology and IT systems, serving both our external & internal customers, to advanced analytics, AI creation, and frontend development. Our team plays a vital role in ensuring reliable and premium services through delivering exceptional experiences to our end customers, both Consumer and Enterprises, all the while supporting our colleagues within Tele2.

About the job

The purpose of the role is to coordinate and route incident ticketsto technicians in an efficient and streamlined manner. This includes incidents regarding damage to the property network. The incidents are required to have good quality to be able to automate. As an Operations Coordinator you are responsible forcoordination and routing of field technicians and contractors as needed. It is a centralized function for scheduling and planning of incidents. You will also play an important role in the development of an automated dispatch function and other routines and processes related to the role and group you belong to.

Tasks included in the role:

• Participate in continuous capacity and skills inventory of field resources.
• Ensure and follow up on SLA/OLA of incidents
• Analyze and troubleshoot cascading network faults within HFC and book technician visits to customers as needed
• Invoicing of damage to property owners
• Collaborate and coordinate with NOC, Real Estate, Field Service, Customer Service and other stakeholders.
• Development of working methods and routines.
• Participate in and drive process development and be a demander for relevant support systems.
• Support key access managers and change control in daily work and in process and WoW enhancements.

Who are you?

To thrive and succeed in this role we believe that you are a person who thrive in and contribute to a collaborative environment striving for enhancements. You have an eye for improvements and drive to implement them. You are not afraid of going into a role that will transform and take a natural part in the transformation to fulfill the goal of the role – an efficient dispatch function and streamlined processes.

Qualifications 

• Experience in business development and driving change
• Experience working with ServiceNow
• Experience in dispatch or similar roles
• Experience in quality control
• Excellent communication skills
• Excellent collaboration skills
• Excellent communication skills in both Swedish and English

A few words from the manager

My name is Vendela Arnelid and I am the manager of Operations Improvements & Enablement. I am constantly working to reach efficiency through improvements of processes, ways of working and delivering this with good quality. I believe that continuous implementation of smaller changes often will accomplish big value over time. This is not possible without a culture where we trust each other, have fun at work, have the possibility to grow in our roles and have a creative environment with easy cooperation and its very welcome to have “crazy ideas”.

Interest and application
Would you like to be a part of the Tele2s value-driven and including culture? Then hit the “apply now” button and let’s find out if we’re a match!

Please note that in compliance with personal data management regulations (GDPR), we are unable to accept CVs via email.

As a step in the recruitment process, Tele2 performs a background check on final candidates.

Why Tele2

• We believe in fostering a creative and flexible work environment. You will be part of a culture where teamwork and inclusion are leading the way forward, a place where you bring your whole self to work as the unique person you are. We are committed to building a company that values diversity in all its forms.
  
• Every employee is important for the company’s success and you will always have an impact through your work with opportunities for growth and development through internal paths.
  
• At Tele2, we work hard to our commitment to lead in sustainability, which has made us a climate leader in Europe according to Financial Times. Sweden’s most sustainable company and ranked 37th globally by Time Magazine and Statista on their inaugural World’s Most Sustainable Companies list, featuring 500 companies from more than 30 countries. We keep reaching new goals as we are bound to shift to a circular economy.