IT ANALYST

About us: 

"Those who work with us take part in the company’s life. Everybody knows that their work is an indispensable contribution to our shared growth "  

– Brunello Cucinelli 

Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. As a perfect blend of industry and craftsmanship, our products are designed to stand the test of time. The whole world is fascinated by the products of our country, by the careful selection of raw materials, and the search for the highest quality and creativity in every step of the production chain. Today, the Brunello Cucinelli company finds its true meaning and aesthetic pursuit in manual skills, craftsmanship and the exclusivity of its collections. They are the truest expression of humanity and of creativity and, as such, are fundamental to us. 

Who you are:  

The IT Analyst is to consistently improve and maintain a high level of satisfaction by troubleshooting and helping resolve office and store issues. The IT Analyst is responsible for tracking and resolving all service issue requests, cooperating with the existing team and other vendors by providing excellent communication. IT Analyst will follow documented procedures for escalating the issues that are too complex or outside of their area of competency. The IT Analyst is a detail-oriented self-starter who takes ownership of job responsibilities, and can communicate effectively with teammates, clients, and vendors. The IT Analyst calls for both technical capability and business understanding to support users in a vibrant and demanding environment.  

What You’ll Do: 

• Provide first- and second-level support through the company’s ticketing system 

• Establish accounts and necessary hardware for new users (onboarding) and assist with password or login problems 

• Assist with SharePoint administration and troubleshooting 

• Respond to daily end user support needs, such as hardware, software, peripheral, mobile device, and VOIP phone requests and other store equipment. Ensure that equipment run efficiently to meet business needs and provide support if needed. 

• Walk colleagues through steps to help them resolve their technical problems. Ask questions to determine nature of problem and walk employees through problem-solving process. 

• Frequent 3rd party vendor contacts for specialty problem resolution as deemed necessary 

• Perform and assist in performing the necessary update of hardware and software of POS equipment installed in stores. This may include over the phone updates or by visiting the store 

• Provides support to end-users including identifying, researching, and resolving technical problems, and responding to support requests made via telephone calls, e-mails, and the Self-Service Portal. Being able to differentiate technical problems from user error 

• Familiar with Active Directory and/or Azure environment (resetting passwords, create users) 

• Organize and maintain IT Inventory and assist in the deployment/retirement of hardware as needed 

• Support and maintain in-house audio-visual equipment such as conference room or TV 

• Updates, modifies knowledge bases used within Support and other I.T. groups to effectively share knowledge within the organization or to 3rd party 

• Collaborating with team members on small-scale technical projects  

• Occasional travel within the U.S. 

• All other duties assigned by supervisors 

Qualifications: 

• Bachelor’s Degree in IT  or related 

• 2-4 years of IT/Help Desk experience 

• Experience with Retail Point of Sale applications (POS) - preferred 

• Cloud computing, networking and TCP/IP 

• Exposure to RMM tools such as NinjaOne 

• ITIL knowledge 

• Familiarity supporting in-store technology, distribute corporate offices 

• Experience with fashion, luxury, retail and/or lifestyle brands preferred 

• Deliver excellent customer support with the ability to communicate with non-technical staff in a user-friendly way through helpdesk tickets and one-on-one support 

• Good organizational skills: ability to prioritize, maintain attention to detail and recognize time constraints. Strong attention to detail. 

• Excellent communication skills (written and verbal) 

• Teamwork attitude 

• Willingness to travel domestically for short business trips (once or twice a year) 

• Familiarity with Windows OS, Active Directory, and a ticketing system 

• Knowledge of LAN/WAN, Wi-Fi troubleshooting, or VLANs 

• SharePoint site administration or collaboration features 

• Strong ticketing system experience (10-20 tickets a day and 50-100 tickets a week) 

• Ability to work in a growing and entrepreneurial team environment. 

EEOC  

Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law. 

As required by California transparency law the expected base salary for this position starting at $50,000. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Brunello Cucinelli offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.