SMC Service Representative

Te kōwhiringa | The Opportunity 

If you enjoy working with a broad range of customers, delivering the highest level of service and are an administration superstar, then this role could be a great opportunity for you! 

You will be working in a complex and technical inbound dispatch environment supporting our facility management services nationwide.

Shift: Tuesday – Saturday 12:30 – 21:00 (Sunday/Monday RDOs.)

Your responsibilities will include: 

• Respond to incoming calls, providing advice, escalating as necessary.
• Receive and manage work orders received from our client, liaising directly with Subcontractors and our Client to ensure contractual KPI compliance is achieved in relation to service delivery.
• Ensure company policies and procedures are implemented when liaising with the subcontractors and the Spotless trades people thereby minimising the company’s exposure to risk, including subcontract extensions and other critical activity.
• Data entry into WMS, including documentation of approval and directions.

Nga pūkenga matua | Important Skills

•  High capability in communication both verbal and written.
• Knowledge of Microsoft Office software
• Experienced in administration processing and co-ordination, with attention to detail.
• Efficient and accurate keyboarding skills
• Able to work within a fast–paced environment with daily deadline.

Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here

A role with Spotless can advance your career and expand your skills. We offer you the opportunity to join our diverse and inclusive culture and be part of a great team working in a collaborative environment. We can also offer:

• Free access to Marram health care benefits and discounted holiday homes 

• Internal promotion encouraged, training and development on offer

Ko wai mātou | Our Organisation 

Want to know more about what it is like to work at Downer? Then head to our People Site https://www.downergroup.co.nz/facilities-management 

Me pēhea ki te tono | How to apply 

If this sounds like the opportunity for you, click Apply Now to submit your application! The reference number for this role is 723572. 

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.

Due to the fast-paced nature of Downer, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.

At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.