Client Service Operations Project Manager

Pay:  $70,000
The pay listed is the salary range or the salary rate for this position.  A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Shift: Monday through Friday

Benefit Information: 
ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

The Client Service Operations Project Manager, manages and oversees staff and is responsible for the ABM day to day operations onsite or in a designated area. Manages the work within the appropriate budget requirements.  Works closely with the customer to create successful outcomes.  

Manages and oversees staff and is responsible for the ABM day to day operations on site or in a designated area.  Manages the work within the appropriate budget requirements.  Works closely with the customer to create successful outcomes. Duties included but are not limited to the following:

Direct and supervise scheduling of workload adjustment with the Assistant Account Manager, Supervisors, Leads, and Cleaning Staff.

Maintain daily and weekly labor management control.

Report to District Manager any issues or problems with operations, ABM personnel or customer.

Provide an environment that will allow subordinates to grow and develop skills for future advancement.

Adhere to Branch, Corporate, Division, Region, and Customer policies.

Provide support and leadership in special projects/initiatives as directed by the area leadership.

Oversee staff in working methods and procedures.

Notify customer of faulty fixtures or building conditions.

Provide customer with outstanding customer service on all levels.

Look for TAG opportunities and sell additional ABM services.

Make sure proper and adequate staffing levels are maintained.

Perform other duties as assigned or applicable.

Carry out disciplinary actions as needed.

Perform Safety/Quality inspections per ABM Policy.

Inventory Consumable goods.

Adhere to union contract if applicable.

Complete Payroll responsibilities as scheduled.

 

MINIMUM REQUIREMENTS *

High School graduate or equivalent/GED.

Previous cleaning experience is desired.

Excellent communication skills.

Training in the cleaning industry or building management field is preferred.

5 plus years supervisory experience managing large projects is required.

Must be able to read, write and speak English.  Spanish literacy skills desired.

Must be able to write basic business documents in English.

Strong computer skills required (Microsoft Word/Excel).

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.   ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.  Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com/careers.  ABM does not accept unsolicited resumes.   For more information, visit www.ABM.com