Resident Liaison Officer - 18 month FTC

About us

We are looking for a passionate Resident Liaison Officer to join our dynamic and driven construction consultancy.

Why Fulkers Bailey Russell?

At Fulkers Bailey Russell, we’re not just about delivering projects — we’re a construction consultancy that is focused on making a positive impact. We deliver exceptional consultancy services, champion sustainability and most importantly, empower and prioritise our people.

As a proud B Corp, we’re committed to high standards of social and environmental performance and making the journey smooth and successful for our clients. We’re big enough to lead complex, high-profile projects, yet small enough to genuinely support and care for our employees – our 'Fulkers people'.

What does the role involve?

As a Resident Liaison Officer (RLO) at Fulkers, you will be responsible for communicating with and supporting residents, whilst driving engagement and maximising the success of our client programmes and projects in London.

Main Responsibilities

• Work alongside the Project Management team to successfully deliver a complex relocation programme, so that tight deadlines are achieved, whilst minimising disruption to residents
• Under the guidance of the RLO Manager and Senior Resident Liaison Officer, regularly record, monitor, update and report on the key risks affecting the programme and take appropriate actions to mitigate risks and investigate any complaints made by residents
• Collaborate proactively with the contractor’s resident liaison staff to identify households who are struggling with the demands of the relocation programme and identify solutions with the affected residents
• Report on risks, issues, and key tasks daily, so that all parties understand any implications for the refurbishment programme and can work to avoid delays

• Work with the team to develop, implement and regularly review the resident engagement strategy to ensure we maintain strong engagement throughout the programme and ensuring any newly arising challenges or risks can be effectively managed.
• Use a variety of methods of engagement and communication channels to ensure all issues are picked up promptly to avoid confusion, misunderstandings and minimise any concerns over the programme.
• Ensure information provided is clear and consistent during all engagement with residents
• Manage a resident contact database to monitor the participation of residents in the engagement process, and identify any residents who might not have been involved in the process to date
• Maintain a good understanding of programme plans to ensure that the residents have accurate information and that you provide the link between the contractor/developer on tenant relocation arrangements
• Working between an office and construction sites.
• Always take personal responsibility for the health and safety of self and others by working within the Health and Safety policy and procedures.
• Endeavour to improve our social and environmental impact

Requirements

• Experience of communicating with and maximising engagement with residents

• Management of large-scale decanting programmes
• Planning and organisational skills
• Ability to work flexibly with limited supervision, setting your own targets and achieving experience of engaging and consulting with residents
• Communication skills to support interaction through a wide range of sources with a diverse range of customers, suppliers, and stakeholders
• Implement resident engagement plans to maximise resident engagement.

Benefits

Joining Fulkers means more than just joining a great team — it’s an exciting journey filled with rewarding benefits!

• 33 days holiday (including bank holidays), plus an extra paid day off for your birthday and Christmas shutdown
• Option to buy or carry over up to 5 additional holiday days annually
• Private health cover from day one
• Enhanced maternity, paternity, and charitable volunteer leave
• Agile working policy
• Annual discretionary bonus and salary review
• Company pension scheme
• Employee Assistance Program
• Cycle-to-work scheme
• Access to a wellbeing app and online learning platform
• Career development, chartership support and training opportunities
• Internal recruitment referral bonus scheme

Fulkers Bailey Russell is now a Certified B Corporation, meeting high standards of social and environmental performance. We're dedicated to fostering a diverse and inclusive workplace - diversity in our team leads to creativity, innovation, and better business outcomes, and we promote equal employment opportunities to all qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Join us and be part of a team that values and celebrates diversity.