Ops Analyst III-MCHS Registration Liaison - Eau Claire

This position requires  travel to the other Mayo Clinic Health System sites (MCHS) in the state. 

Analyzes and interprets data to initiate and facilitate implementation of solutions for process, quality and procedural improvements within the Enterprise Revenue Cycle and Mayo Clinic by understanding Enterprise Revenue Cycle operations, processes, systems, regulations, clinical practice, payer changes and data. Analyzes, designs, and redesigns processes, workflow, and systems to ensure quality, effectiveness and efficiency, identifies resource impact, and manages the implementation cycle. Leads and facilitates process improvements by understanding system dependencies. Participates in the design, development, testing, implementation, training and maintenance of new business process and system applications with Systems Services staff; coordinating operational input and resources. Leads effective meetings, workgroups, and committees which include participants throughout Mayo Clinic to facilitate and negotiate issues with institutional impact. Specifies and acquires resources for project completion. May serve as primary resource for Enterprise Revenue Cycle. Possesses ability to make appropriate decisions regarding complex operational issues having an Enterprise Revenue Cycle or Mayo Clinic impact. Interacts collaboratively with various departments to support and direct activities and work flows. Collaborates with leadership to resolve Enterprise Revenue Cycle issues. Partners with appropriate areas to ensure compliance with federal and state requirements. Works with external vendors and/or internal stakeholders as a subject matter expert to analyze issues and resolutions. Mentors and develops staff. Maintains knowledge of current healthcare environment. May need to present before local, state and national conferences and user group meetings. Ensures changed processes are incorporated into training and internal control materials for Enterprise Revenue Cycle staff and other users. Provides regular updates to senior leadership. Solicits and makes key decisions. May provide direct supervision to staff. Understands and is accountable for ensuring a control environment is maintained to preserve Mayo's Standard of Ethics and minimize the financial and legal risks for Mayo. May work evening and weekend hours and travel as needed.

Bachelors with 7 years of relevant experience 

or 

Masters with 3 years relevant experience. 

Relevant experience is considered in Finance Revenue Cycle, or Healthcare.

• Strong knowledge of insurance and patient registration
• Provide shoulder to shoulder support for frontline Patient access staff and In person coaching 
• Works on-site 75% of the time with travel to different locations
• Creates and updates procedures, job aids. Partners with education and training colleagues to drive continuous improvement.
• Initiates or leads assigned projects. 
• Identifies operational improvement opportunities to create an efficient workplace.
• Develop and update interdepartmental education programs.
• Facilitates and attends meetings and records key outcomes.
• Identifies key milestones and deadlines.
• Communicates project status and requirements to achieve results.
• Research, analyze and organize information for presentations.
• Assists department leadership with large or complex projects.

Preferred knowledge and experience in Project Management. Extensive knowledge of physician and hospital billing systems for Governmental, managed care and commercial payers. Customer-service oriented, timely in responses to requests for service/information, able to manage multiple tasks and priorities, have the ability to work independently and possess leadership skills. Requires knowledge of revenue cycle systems. Healthcare Financial Management Association (HFMA) Certification Preferred.

**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.