Dispatch Manager - Transportation and Logistics

Position Summary

As a Centralized Dispatch Manager, you will lead the daily operations of our centralized dispatch center, overseeing a team of 25 dispatchers and 2 supervisors serving primarily our internal team of drivers. In this high-impact role, you will set and monitor performance metrics, control operational costs, and drive process improvements that boost productivity, safety, and service quality. You’ll collaborate closely with sales, customer service, and operations to solve challenges, streamline efficiencies, and maintain exceptional customer satisfaction. 

Your Impact:

We’re looking for a leader with a strong background in dispatch operations, fleet coordination, and transportation management who thrives in fast-paced, ever-changing environments. Proficiency in dispatch software, routing systems, and transportation management systems (TMS) is a must, along with sharp analytical skills to interpret data, make informed decisions, and implement solutions that deliver measurable results.

Location: Based in Baldwin Park, CA — supporting teams across Southern California.

Travel: Occasional travel required to WM sites throughout the Southern California region.

 

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other minor duties may be assigned as required.

Manages the day-to-day operations of centralized dispatch.

Assists in meeting districts residential, commercial, and roll off efficiency goals.

Communicates roll off capacity to districts.

Ensures district rosters are reported to central dispatch daily.

Develops, implements, and maintains processes, procedures, and programs to improve safety, productivity, and profitability of the site.

Maintains and understands Service Machine standards.

Runs daily Service Machine reports to verify recovery and carryover percentages.

Delivers verbal and written disciplinary action to employees when necessary.

Conducts performance reviews for employees using the PDS process and other appropriate performance management tools.

Recruits, selects, hires and ensures training of dispatch employees.

Performs other duties as assigned.

III. Supervisory Responsibilities

This job will have oversight of 25 dispatchers and 2 supervisors.

  IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

 

A. Education and Experience

Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience.

Experience: Two years of supervisory or management experience (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

Proficiency using computer applications to record, analyze, and report information

Work experience resolving human resource and labor relations issues. 

  V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: office setting and/or landfill/outdoor.

The expected base pay range for this hybrid position is $85,790 -$98,900. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.  As well as a Stock Purchase Plan, Company match on 401K, and more!  Our employees also receive Paid Vacation, Holidays, and Personal Days.  Please note that benefits may vary by site.

 

If this sounds like the opportunity that you have been looking for, please click “Apply”

ABOUT WM WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.
If this position is to be performed in Los Angeles County, California, please read carefully the information contained here in LA County Addendum. 

Equal Employment Opportunity

For United States: WM is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative.  This position may require the successful candidate to travel by air for business reasons, or service federal property.  Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.