Project Officer, CCO - CSS Project and System Support MY

Business Performance and Management

• Handle any systems related issues and provide solution and work arounds.
• Escalate to Team Manager/Unit Manager/IT Support to resolve issues
• Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables.
• Ensure projects / system enhancement deploy within timeline. 
• Quarterly/yearly review of Access Matrix - CAF, Cardlink, eTP, etc
• Assisting users in raising ITSR- PC problem, installation, create new system access Id and delete Id for resigned or transfered staff etc.
• Quarterly/yearly review of UCR fixed assets and submissions 
• Assist Team Supervisor in managing fixed assets for UCR in MUAB (Collecting/Inventory storing & management/ recording/ compiling all the used/unused assets ie PCs, Monitors, printers etc)
• Preparing submission documents for purchasing hardware/software/peripherals
• Liasing with vendors – Telesupply (voice Recording), Locksmith, Armour Security (Access Card), Semasa, Building Management and etc.
• Admin support for ITSR, Semasa Maintenance and CTC Support
• Acting as UCR DCC and alternate DCC for BCP and BCM related.
• Perform any additional tasks assigned by the Management from time to time. 

 

People Management

• Refer and discuss with the Team Manager / Unit Manager regarding work-related issues.
• Foster positive relationships with colleagues to cultivate a harmonious work environment.

 

Regulatory Compliance

• Adhere to all internal SOP, policy and procedures, Bank Negara guidelines and regulations, i.e. Financial Service Act / Islamic Financial Service Act (FSA /IFSA) 2013, Fair Debt Collection & all the relevant internal and external guidelines