Associate, Client Service Management (Treasury Services)

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Client Service Associate to join our Treasury Services team. This role is located in Singapore.

In this role, you’ll make an impact in the following ways: 

• Act as client service point of contact for day-to-day inquiries and ensuring timely response by adhering to service levels for resolution and provide quality client experience
• Maintains excellent working relationships with internal teams, identify root causes and area of improvements when resolving client issues 
• Maintains familiarity with industry best practices and market intelligence to offer value added services such as client digital solutions
• Assists to plan and prepare service initiatives such as Service Account Plan and Service Reviews
• Analyze trend/data and present to clients to identify opportunities for service and process improvements to increase straight through processing
• Supports multiple geographies (when required) and client accounts across Asia and globally  

To be successful in this role, we’re seeking the following: 

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 3 - 5 years of relevant product/financial experience in banking or client service
• Strong preference for candidates fluent in South/ Southeast Asian languages to cover our client segments
• Foundation in transaction banking product knowledge (FX, Payments, Trade Finance, Cash Management, etc)
• Possess excellent interpersonal skills and positive attitude.
• Strong analytics skills and detail-oriented

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn 

Here’s a few of our recent awards: 

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.