Project Analyst KYC & AML Operations Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This is your chance to play a critical role in shaping the future of our KYC & Anti-Money Laundering Operational Strategy, ensuring compliance, customer protection, and operational excellence. The KYC & AML Operations Strategy team provides a unique opportunity to influence Global Servicing (GS) - level governance, strategy development, project execution, capabilities enablement and analytical assessment to drive process improvement and reduce enterprise financial crimes risk through supporting the International Financial Crimes Transformation program. The Project Analyst – KYC /AML Strategy position will assist in developing and  implementing winning strategies across the Global Servicing (GS) specifically focused on the KYC / AML regulatory program

How will you make an impact in this role?

• Work as part of a diverse team of subject matter experts to partner with multiple business units including International Card Services, Global Merchant & Network Services, Operations, Compliance, product and engineering teams to collaborate on strategies and process improvements that meet compliance and regulatory standards while minimizing operational risk
• Consult and execute on strategic process designs for cross-functional KYC and AML initiatives impacting multiple lines of business
• Work closely with operations partners to ensure a frictionless deployment of new or uplifted tools and procedures to enhance KYC and AML processes
• Produce audit-ready process maps and partner with COE MIS team on reporting requirements
• Collaborate with capabilities partners to deliver multi-channel communications strategies which support E2E customer and colleague KYC/AML journeys
• Support the creation of comprehensive presentations in a clear and concise format for various audiences and leadership levels to include opportunities and
  recommendations
• Be part of a team which champions ground-breaking change across a variety of markets and business units, supporting appropriate governance to ensure
  seamless implementation of new strategies

Minimum Qualifications

• The successful applicant will have a positive attitude, strong analytical skills, strong sense of ownership, ability to communicate solutions to partners effectively and be
  proactive with problem solving. Solution thinking will be crucial
• Ability to strategically link processes, systems, metrics, and financials on a global basis
• Ability to assess and understand regulatory requirements while also being passionate about the customer and colleague experience
• Strong ability to develop optimal strategy that is both effective and operationally feasible
• Demonstrate pro-active approach to problem solving. Creativity in solving problems and eagerness to identify and present effective solutions
• Experience of working with project(s)
• Self-motivated and able to manage time effectively to ensure deadlines are met and work volumes are managed
• Strong team player with a positive attitude and flexibility
• Strong written and verbal communication skills combined with an ability to interact effectively with senior leaders and business partners
• Proven track record to quickly adjust to shifting priorities, multiple demands, ambiguity and rapid change
• Ability and willingness to operate independently in a highly complex matrix environment

Preferred Qualifications

• Working knowledge of internal Global Services Group processes, systems and functional areas strongly preferred (Servicing, GSP/ISP, WCC, CLIC, Griffin, GO2, EDU, etc.)
• Experience with KYC name remediations
• Experience collaborating with product and capabilities teams
• Project management experience

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.