Project Analyst I - GTLS GBI, Operational Risk Management Temporary Work Assignment (up to 12 months)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Business Integration (GBI) is an organization dedicated to supporting and integrating business change into GTLS through change execution, project management and risk mitigation.

How will you make an impact in this role?

In this role, you will play a critical part in establishing a strong foundation for GTLS’s Risk & Control Self-Assessment (RCSA) within the enterprise Operational Risk Management (ORM) framework. You will help define and document end-to-end processes, support risk identification and control mapping, and ensure alignment with enterprise risk policies and regulatory obligations.

You’ll partner closely with GTLS teams and collaborate with business units within and outside of Global Servicing (GS) to drive process governance, embed operational resilience, and strengthen risk ownership. Additionally, you’ll support Project Guardian and other enterprise initiatives focused on risk mitigation and control transformation.

• Lead process mapping and documentation activities across key GTLS functions, ensuring visibility into workflows, risks, and controls
• Perform in-depth qualitative & quantitative assessment of existing GTLS processes & sub-processes
• Review and assess current processes for control gaps, compliance issues, and inefficiencies, and support remediation planning
• Be able to identify opportunities within the existing PRSA control framework and recommend new control frameworks for GTLS functions’ related RCSAs
• Drive process governance by implementing standards, ownership models, version control, and change management protocols
• Monitor progress against program deadlines; managing several tasks simultaneously and assisting with creating reports & dashboards providing progress, analytical trends with emerging risks/challenges etc. for leadership review and decision making
• Provide support for strategic initiatives and ad hoc projects, including responses to stakeholders, audit and regulatory requests
• Be able to effectively collaborate with multiple partners across various business units, cross-functional & cross-geographical teams to deliver results
• Provide end-to-end Project Management support for the implementation of global risk initiatives impacting our servicing organization

Minimum Qualifications

• 2+ years’ experience in GSG, Control Management and/or GTLS servicing
• Proven ability to map and document complex business processes using tools such as Visio
• Strong Project management, time management and workload prioritization skills
• Detail-oriented with strong analytical and problem-solving skills
• Proactive, adaptable, and comfortable navigating ambiguity in evolving risk environments
• Proven expertise in premium card products, fostering cross-functional collaboration, and building strong relationships with key stakeholders
• Superior, detail-oriented verbal and written communication skills; ability to effectively influence and communicate complex information to a variety of audiences.
• Proficiency in tools such as Excel, PowerPoint, and data visualization/reporting tools

Preferred Qualifications

• 2+ years’ experience in GTLS and/or Centurion Product and Operations
• Strong understanding of process governance, internal control design, and risk mitigation practices.
• Familiarity with Operational Risk Management (ORM) frameworks and related regulatory expectations.
• Experience supporting or implementing Risk & Control Self-Assessment (RCSA) or similar enterprise risk frameworks.
• Six Sigma, PMP, Agile certification preferred

Temporary Work Assignment (up to 12 months)

Salary Range: AXP employees will maintain their current salary and be eligible for a completion bonus at the end of the temporary work assignment.  The completion bonus is up to 5% base salary for laterals in band and up to 10% base salary for stretch assignments. The completion bonus amount will also be pro-rated to reflect the length of the assignment.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.