Position Purpose

We’re looking for an experienced Voice Recording Engineer to support and manage trading floor voice systems across 12 APAC countries. This role covers BAU operations, troubleshooting, and project delivery for critical Voice & Voice Recording platforms.

Key Responsibilities

Deliver and support Trader Voice and Voice Recording services, covering operations, controls, and projects.
Ensure system availability and readiness; perform daily checks.
Manage and monitor Voice & Voice Recording infrastructure.
Support: IPC Unigy, Cisco Voice, MS Teams Voice, NICE NTR/NTR-X, Verint Verba.
Troubleshoot and resolve voice-related issues.
Prepare metrics for escalations and management reporting.
Produce operational, compliance, and litigation reports.
Adhere to internal controls, SLAs, and regulatory requirements.
Collaborate with global teams for problem resolution and knowledge sharing.
Contribute to upgrades, lifecycle management, and regional knowledge transfer.

Requirements

5+ years in Trading Voice Support or similar role.
Strong knowledge of Voice Recording Systems: NICE NTR/NTR-X, NICE Fusion, Verint Verba.
Working knowledge of Voice Systems: IPC Unigy v5.5, Cisco CUCM v15, MS Teams Voice.
Good understanding of Windows Server, Private Wires, Hoot Networks, and SBC (Oracle).
Experience with NAS/SAN, SQL Server, and Microsoft Excel.
Familiarity with compliance regulations (MiFID, Dodd-Frank).
Skilled in system trace log analysis and troubleshooting.
CCNA / CCNA Voice certification preferred.

If you are an experienced Voice Recording Engineer with a passion for operational excellence and project delivery in a global financial services environment, we would like to hear from you.

What we offer

Keyrus offers a working environment and projects that attract the best people working in business intelligence, data analytics, and digital transformation. Working on diverse and challenging projects, you will have the opportunity to develop multi-disciplinary IT/business skills to help you build a strong career path.

You will be part of a young and ever learning enterprise with an established international network of thought leading professionals driven by bridging the gap between innovation and business. You get the opportunity to meet specialised and professional consultants in a multicultural ecosystem.

Who we are

Keyrus, creator of value in the era of Data and Digital.

Keyrus is dedicated to helping enterprises take advantage of the Data and Digital paradigm to enhance their performance, facilitating and accelerating their transformation, and generating new drivers of growth, competitiveness, and sustainability.

Keyrus in APAC employs more than 220 highly skilled consultants and is part of the international Keyrus Group, an international player in consulting and technologies and a specialist in Data and Digital. Created in 1996, listed on Euronext's Eurolist, with consolidated revenues of US$400m in 2023 and with more than 3,500 employees in 27 countries, the Keyrus Group offers the performance, solidity and know-how of a large professional services organisation, whilst preserving the agility of a young company.