Job Title: SOC Analyst

Reports to: SOC Manager – Client Programme

Engagement Model: Client-dedicated, 16x7

Role Overview

As a SOC Analyst supporting one of our client engagements, you will be responsible for monitoring, analysing, and resolving security-related tickets as part of a dedicated 16x5 Security Operations Centre. This role is critical to ensuring timely triage and resolution of incidents, maintaining compliance with our client’s security standards, and supporting continuous improvement of detection and response capabilities.

Key Responsibilities

• Ticket Analysis & Resolution: Review, investigate, and resolve security tickets raised through our client’s monitoring systems and service desk workflows.

• Alert Triage: Prioritise and categorise alerts based on severity, impact, and relevance to our client’s threat landscape.

• Incident Documentation: Maintain accurate and detailed records of investigations, actions taken, and resolution outcomes in our client’s ticketing system.

• Collaboration: Work closely with our client’s internal teams, including infrastructure, application, and compliance teams, to ensure coordinated incident handling.

• Playbook Execution: Follow and refine client-specific response playbooks and standard operating procedures (SOPs).

• Shift Handover: Ensure clear and complete handover documentation between shifts to maintain continuity of operations.

Required Skills & Qualifications

• 1–3 years of experience in a SOC or cybersecurity operations role.

• Familiarity with SIEM platforms (e.g., Microsoft Sentinel, LogRhythm), ticketing systems (e.g., ServiceNow, Xurrent), and endpoint protection tools (e.g., Microsoft Defender, SentinelOne).

• Experience supporting and resolving common SOC playbook scenarios (e.g., phishing emails, Windows/Linux malware, Microsoft 365/Entra ID account compromise)

• Strong analytical skills and attention to detail in reviewing logs, alerts, and incident data.

• Understanding of cybersecurity frameworks such as MITRE ATT&CK and NIST.

• Excellent written and verbal communication skills for documenting incidents and collaborating with stakeholders.

• Bachelor’s degree in Computer Science, Information Security, or a related field.

Preferred Certifications

• CompTIA Security+, CEH, or Microsoft SC-200.

• ITIL Foundation (for understanding ticketing and service workflows).

Working Hours

• Rotational shifts within a 16x5 schedule (Monday to Friday).

• After-hours and weekend on-call rotation

• Flexibility to support critical incidents outside standard hours when required.

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