TikTok Shop - Service Solution Project Manager (German speaking)
TikTok.com
Office
London, England, United Kingdom
Full Time
About the team
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Support Center Team (SSC) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop (TTS). SSC is looking for an experienced Service Solution Project Manager role to drive regional operational excellence from our London Hub.
Responsibilities
- Develop, implement and manage new market launch readiness programs to ensure services with quality improvement on client satisfaction, process and cost efficiency.
- Manage and prioritize global and regional projects related to TTS partners (Sellers and Creators) / customers (Buyers) experience and service quality. Collaborate with cross-functional teams and stakeholders to identify, evaluate and address risks, opportunities and dependencies across project stages.
- Seek out cross-project synergies (across global initiatives, regional plans and inter-dependent projects) and ensure leveraged opportunities across all project initiatives.
- Take up ownership of end-to-end project management, such as overseeing the master schedule of initiatives, designing project plans and ensuring that all interdependencies are identified and factored into the master schedule.
- Create and maintain readiness documentation of all processes and procedures and ensure that all training materials are accessible for new delivery centers.
- Keep track of key metric results and call out risks throughout the project period. Report project progress in proactive and timely manners. Execute seamless handovers with regional service teams to ensure operations up and running.
- Continuously drive improvement iterations with key business stakeholders to support excellent business metrics and future development
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Support Center Team (SSC) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop (TTS). SSC is looking for an experienced Service Solution Project Manager role to drive regional operational excellence from our London Hub.
Responsibilities
- Develop, implement and manage new market launch readiness programs to ensure services with quality improvement on client satisfaction, process and cost efficiency.
- Manage and prioritize global and regional projects related to TTS partners (Sellers and Creators) / customers (Buyers) experience and service quality. Collaborate with cross-functional teams and stakeholders to identify, evaluate and address risks, opportunities and dependencies across project stages.
- Seek out cross-project synergies (across global initiatives, regional plans and inter-dependent projects) and ensure leveraged opportunities across all project initiatives.
- Take up ownership of end-to-end project management, such as overseeing the master schedule of initiatives, designing project plans and ensuring that all interdependencies are identified and factored into the master schedule.
- Create and maintain readiness documentation of all processes and procedures and ensure that all training materials are accessible for new delivery centers.
- Keep track of key metric results and call out risks throughout the project period. Report project progress in proactive and timely manners. Execute seamless handovers with regional service teams to ensure operations up and running.
- Continuously drive improvement iterations with key business stakeholders to support excellent business metrics and future development
TikTok Shop - Service Solution Project Manager (German speaking)
Office
London, England, United Kingdom
Full Time
August 14, 2025