Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work. As a Technical Program Manager II in the Azure CXP Sovereign Cloud team you will lead cross-functional workstreams to deliver and improve customer support tooling and infrastructure for all new Azure cloud environments. You will define and track success metrics, using data and KPIs to measure progress and ensure operational readiness. You will engage with stakeholders across engineering, operations, and customer-facing teams to communicate program status, risks, and mitigation plans. Additionally, you will drive continuous improvement in support processes, participate in incident management, and design/document customer support workflows to ensure compliance and operational excellence. Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. By applying to this U.S. based position, relocation does not apply/is not provided for the role.

Responsibilities

What you will do:

You will work with engineering teams to design technical solutions for customer support experiences, identifying risks and proposing data-based mitigations.
You’ll coordinate and ensure alignment across product and operations teams
With minimal supervision, you will help deliver on roadmaps, track project schedules, and communicate status to stakeholders.
You will analyze and drive continuous improvement of customer support and incident management experiences by creating and validating use cases and partnering with others to define and collect metrics.
You’ll partner with our engineering teams in all phases of development as a subject matter expert focusing on privacy, compliance and customer support.

Qualifications

Required qualifications:

Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
1+ year(s) of experience managing cross-functional and/or cross-team projects.
Experience using data to drive prioritization and measure progress
Experience managing multiple concurrent projects in a fast-paced environment
Experience translating customer requirements and scenarios into features, including writing software specifications with user experiences

Preferred qualifications:

4+ years of experience managing cross-functional and/or cross-team projects.
1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
Bachelor's Degree AND 4+ years of experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
Experience with building services on Azure or other cloud services 
Experience with data analytics and related technologies, including Kusto (Azure Data Explorer), SQL, ETL technologies, machine learning (ML), and PowerBI.
Proven ability to lead through ambiguity while partnering across organizations

Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until August 20, 2025. Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.