Job Title: Administrator
Contract Type: Permanent
Salary: £28,155.84 Per Annum
Working Hours: 37.5 hours per week
Working Pattern: Monday to Friday
Location: Rokeby House, Lewisham

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as an Administrator

Lewisham Mental Health Pathway Services comprises of 31 units of high support accommodation at Honor Lea and 19 units of medium support accommodation at Rokeby House. Honor Lea is made of 15 Assessment Beds providing support up to 2 months, and the remaining 16 provide support up to 2 years. Both services provide night time cover. The referrals are made to the services through Lewisham

PRINCIPAL RESPONSIBILITIES:

To provide a comprehensive administrative service to Rokeby House
To provide housing administration duties and health and safety compliance within Rokeby House
To provide an excellent customer focussed service for all of residents.
To liaise with Housing Benefit services on behalf of customers
To ensure that Housing Benefit applications are made promptly

About you

We are looking for someone with:

Excellent verbal and written communication skills.
Numerate and confident at handling figures.
Good standard of written English.
Able to write letters and reports in plain language

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile

Administration Duties

Provide administrative support for Rokeby House as directed by the Team Managers. Assessing referral’s suitability, providing viewings and supporting referrals with sign up and reporting voids.
Liaise with customers regarding ongoing issues relating to their tenancies
Providing all customers with appropriate information regarding the Housing Benefit applications and change of circumstance
Keep up to date records on OHG’s Universal Housing System
Keep up to date records of all applicants and length of tenancy
Ensure that each customer has a clear understanding of their rights and responsibilities of accepting the licence agreement
To liaise with SHIP regarding referrals
To process referrals and discuss with Team Managers
To assess the appropriateness of referrals in conjunction with Team Managers
To organise sign-ups for customers
To monitor referrals to the service and to update them onto Cura.
To monitor the completion of customer assessments and upload PUARFs onto Lewisham Locata
Monitor stocks and supplies – Stationeries etc
Work on own initiative within guidelines and timescales to ensure all work is completed to a high standard, within allocated timeframe
Effective multitasking, attention to detail and ability to react to situations efficiently and appropriately
Maintain accurate records and provide information when required
Deal quickly and efficiently with incoming post from Housing Benefit
To fully comply with the Group’s Health and Safety Regulations at all times
Providing all customers with appropriate information

Allocations and Voids

To work closely with the Lewisham SHIP to place referrals into the void rooms and ensure voids are kept to a minimum.
To report repairs and manage the turnaround of void rooms.
To check and help clear void rooms as required.
To manage a waiting list of applicants to ensure voids are kept to a minimum.
To monitor the voids process on the Voids and Occupations App

Health and Safety and Compliance

Lead on Health and Safety checks in communal areas
Lead on reporting and managing repairs throughout the building working with support staff
Working with managers to ensure compliance checks undertaken and met and reported on Riskhub.
To ensure Fire procedures and checks are conducted routinely and updates are sent to Corporate H&S.
To monitor building repairs on the CRM for updates .

OTHER DUTIES:

Attend relevant training programmes as required.
Adhere to One Housing’s Customer Service Standards in all areas of work.
Adhere to all One Housing’s policies and procedures.
Carry out any other reasonable duties as required.
Ability to work in a team environment

Person specification

Knowledge, Skills and Experience

Essential

Excellent verbal and written communication skills.
Numerate and confident at handling figures.
Good standard of written English.
Able to write letters and reports in plain language.
Methodical and organised approach to task management.
Able to organise own work, work to deadlines and work under pressure.
Accurate data handling, attentive to detail.
Able to deal confidently with people at all levels.
Good team player

Desirable

Experience of working in a customer service environment.
Recent experience working in a social housing
Understanding of issues affecting social housing and customers of social housing.
Proficient in the use of IT including Microsoft Office Professional.
Experience of dealing directly with customers.
Experience of working as part of multi-skilled team to provide an integrated service to customers

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment