Member Service Representative

Description

YOUR PATH. OUR PURPOSE.

At Horizon Credit Union, this is more than just a job. It's a place where you can grow, make a difference and feel connected to your work and community. We're committed to providing you with the tools and resources to build a fulfilling career with a good work-life balance. Join us to thrive, do your best work and help create positive change in your community.

COMPENSATION 

Full-Time

 $17.25-$23.29/hourly 

*This figure shown represents the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate’s experience, education and skill level.

BENEFITS

Our goal is that you feel successful, supported, and balanced in all aspects of your life! To assist with this we offer:

• Medical, Dental & Vision Insurance for full-time and reduced full-time employees and their families
• Telemedicine for part-time employees
• Paid Group Life and Disability Insurance
• Employee Assistance Program
• Tuition Reimbursement Program
• 401K Retirement Savings
• Employer 401K Retirement Contributions & Matching upon eligibility
• Discretionary Annual Incentive Bonus based on eligibility criteria
• Paid Time Off per Full Calendar Year:

               o 10 hours of PTO per month (prorated for reduced full-time and part-time)

               o Paid Birthday Holiday

               o Paid Wellness Days

               o Up to 24 hours of Paid Volunteer Time annually

               o 11 Paid Holidays

• And More!

Requirements

Education & Experience

High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience. 

Member Service 

• Process member transactions while creating a positive member experience
• Consistently balance checks and cash drawer
• Receive consumer loans, home loans, and other payments, and ensure accuracy when posting to the computer 
• Add basic accounts including certificates of deposit, money markets and share accounts to an existing membership
• Post IRA and HSA contributions and withdrawals as needed to serve members

Service Selling

• Promote, explain, issue, and cross-sell other credit union services such as electronic services, debit and credit cards, and new deposit and loan accounts
• Referrals to our partners in our Mortgage Department and Horizon Retirement and Investment (HRI)

Technical Skills

• Maintain an up-to-date and comprehensive knowledge of all credit union products and services that are handled or promoted by tellers
• Maintain an up-to-date and comprehensive knowledge of all related policies, procedures, and rules and regulations, including robbery procedures