Loan Servicing Specialist - MM Servicing

Apply today to be part of an exciting team making impactful changes in loan servicing. Your expertise will drive success in a fast-paced environment.

Job Summary: 

As a Loan Servicing Specialist IV in the Centralized Money Movement Team, you will process high complexity loan transactions, ensuring system integrity and supporting various market segments.

Job Responsibilities:

• Create PDF batch work for quality control and document repositories.
• Enter customer and loan details into the loan system.
• Process wires, draws, payments, and maintenance transactions.
• Identify and correct inaccurate or incomplete transaction information.
• Minimize credit and business risk through compliance awareness.
• Participate in projects and working groups as required.
• Review and complete escalated requests.
• Exercise judgment, discretion, and prioritization.
• Understand and follow bank policy and established procedures.
• Provide exceptional customer service, focusing on high volume or unique activities.
• Maintain prompt communication with business partners on request status. Meet or exceed established Service Level Agreements.

Required Qualifications, Capabilities, and Skills:

• Successful completion of all periodic High Value Business Entitlements (HBVE) background checks.
• 4 years of prior loan operations and/or quality control experience in banking or financial services.
• Proficient in Microsoft Office applications. Ability to adapt to internal tracking and monitoring systems.
• Knowledge of ACBS and/or Loan IQ.
• Understanding of US Dollar and Foreign Currency Loans.
• Working knowledge of legal/credit documents. Ability to interpret standard reports and forms.
• Excellent interpersonal and written/verbal communication skills.
• Exceptional customer service skills. Ability to effectively multi-task and prioritize workloads.
• Strong organizational and time management skills. Attention to detail and accuracy with completed work.
• Ability to maintain high performance levels in stressful situations.

Preferred Qualifications, Capabilities, and Skills:

• Bachelor’s degree or higher in Accounting, Business, or Finance preferred.
• Experience with internal tracking and monitoring systems.
• Familiarity with ACBS and Loan IQ systems.
• Understanding of legal/credit documents.
• Ability to interpret standard reports and forms.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans