Privileged Access Management Product Delivery Manager

Shape the future of Privileged Access Management through a product delivery role that requires an inquisitive and innovative customer centric approach. Understand and develop the end-to-end processes which impact our customers, identify and mitigate dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Identity & Access Management - Privileged Access, you will work to identify and engage customers, focusing on their controls needs and propose solutions. You will lead your own book of work, partnering with other discovery team members to continue establishing the discovery and customer engagement processes for this bank-critical product. This role will require good knowledge of the bank's regulatory and controls requirements, specific to Privileged Access Management. You will also be a critical part of firm wide programs, focused on driving down Privileged Access usage and misuse. This role is critical to the experience customers have of Privileged Access products.  
 Job responsibilities

• Lead the transformation of existing and future customer journeys across a suite of products 
• Lead the intake, dependency management and solutioning for customers from across the bank 
• Understand and aid customers to execute against the firm’s risk, controls, compliance, and regulatory requirements 
• Manage timeline, dependencies and risks; monitoring blockers, escalating concerns liaising with stakeholders and functional partners 
• Analyzes product performance data to identify trends, patterns, and insights that inform product strategy and development
• Creates and maintains detailed reports and dashboards using Excel and other data visualization tools
• Prepares and delivers presentations using PowerPoint to communicate findings and recommendations to various audiences
• Collaborates with product managers and other stakeholders to understand data needs and provide actionable insights
• Supports the development and tracking of key performance indicators (KPIs) to measure product success

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in identity & access management - solid domain expertise in Identity and Access Management is required
• 3+ years in product delivery or a relevant domain area
• Experience in implementing one or many Privileged Access Management concepts including: principle of least privilege, role-based access control (RBAC), attribute-based access control (ABAC), just-in-time access, credential vaulting or session monitoring
• Proven ability to identify and measure success metrics and performance drivers 
• Demonstrated ability to partner with, and where needed lead, cross-functional and global teams
• Strong understanding of product and project delivery - working with both agile and waterfall methodologies
• Experience driving change at scale within organizations and managing senior stakeholders across multiple functions 

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle
• Good understanding of engineering best practices
• Experience with cloud-native IAM architectures such as AWS, Azure, or GCP
• Track record of delivering complex products or programs at enterprise scale in a regulated environment or in the technology sector
   

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans