Regional Operations Manager

Description

Interstate is a fast-growing company, specializing in janitorial services throughout the country!

Duties and Responsibilities:

• Consistently provide a clean, secure and safe environment for the occupants of your customers' buildings, as well as Interstate associates.
• Be able to build and maintain relationships with customers and janitorial services team members.
• Attend prospective client walk throughs and provide information and assistance throughout RFP process.
• Manage staffing levels, work schedules, cleaning plans, time & attendance records, submit payroll and adhere to labor and supply budgets.
• Effectively and cost efficiently execute the cleaning plan for each of the Manager’s buildings and territory facilities.
• Recruit, hire, train, coach, develop, discipline, and motivate your management, supervisory and cleaning staff.
• Manage and control company equipment, supplies and materials inventory.
• Manage spending to achieve P&L goals for each account.
• Regularly inspect buildings to ensure cleanliness, secure and safe operations.
• Travel to out-of-state sites to support management and assure customer satisfaction.
• Assist with new customer startups, ensuring scope of work has been completed.
• Ensure customer satisfaction through clear expectations and proactive communications.
• Respond very promptly to customer requests and concerns.
• Identify revenue growth opportunities and retain accounts with high-quality service and relationships.
• Communicate to Director of Operations of unusual conditions, unfulfilled commitments, unsolved identified problems, or other situations that may cause customer dissatisfaction.
• Support and assist operations managers in building start-ups, recruiting and hiring and sharing resources.
• Coordinate, schedule and perform all special project work for assigned building.
• Communicate and work closely with home office to improve the operations and employee experience.
• Responsible for managing disciplines and performance; coordinating with HR for assistance when necessary.

Requirements

Experience:

• A minimum of 5-7 years of related experience is required working in a janitorial commercial cleaning services industry.
• Prior floor experience preferred.
• Previous experience managing a janitorial team through motivation, coaching and development.
• Prior experience with Microsoft Word and Outlook.
• The ability to anticipate customer needs, change goals and direction quickly and multitask.
• Proven experience supervising commercial cleaning services departments of up to 100+ employees.
• Ability to maintain a budget.
• Ability to sell additional services to clients.
• Capable of using independent judgment/solid decision-making skills ability.
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
• Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
• Must be willing to travel.
• Floor work experience is a plus.
• Bilingual (English / Spanish) a plus.
• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
• Demonstrated excellent written and verbal communication skills.
• Proven job reliability, diligence, dedication and attention to detail.
• Must be flexible with working nights, weekends, and holidays.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of extensive walking and bending.
• Must be able to lift up to 50 pounds at times.

Interstate Premier Facility Services Provider is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Interstate – Work Happy!

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