Aftermarket Quality Coordinator (RMA)

Description

Do you love production work but dislike the lack of future opportunity and benefits? Fulton may be what you have been looking for! Our culture thrives on the HEART values of the company and puts pride in our people. We encourage continued training and learning to grow you and your career with Fulton.

Benefits: At Fulton we value our employees and therefore offer competitive compensation, retirement plan, health insurance, dental insurance, vision insurance, voluntary disability insurance, voluntary life insurance, employee assistance program, vacation time, paid holidays, profit share bonus.

The Fulton Companies is a private multi-national group of companies headquartered in beautiful Pulaski, NY, USA. Our founder, Lewis Palm, was a pioneer in the engineering of steam boilers and associated equipment for the laundry and dry-cleaning markets, he invented the first Vertical Tubeless Boiler in 1949. With our expansion of products and knowledge throughout the years, we are well known in many applications of your daily life including but not limited to, food processing, pharmaceutical, education, gas processing, laundry, dry cleaning, healthcare, and government / military.

Fulton researches, engineers, manufactures, sells, and services complex thermal fluid, steam, and hydronic equipment along with engineered systems for a wide range of commercial and industrial applications. We strive for energy efficiencies, global impact, and environmental responsibility. Fulton has served as an industry leader of emerging heat transfer technologies for more than 75 years!

Requirements

OVERALL RESPONSIBILITY:

The Aftermarket Quality Coordinator is responsible for collecting, organizing, processing, assisting customers, and reporting on issues as they pertain to quality and warranty. They support the Aftermarket Quality Manager in all areas needed and must conduct themselves in a manner that is consistent with the company values and operating philosophy.

ACCOUNTABILITIES:

1) Returned and Defective Materials – Process customer and internal parts returns, interacting with customers, vendors, and internal personnel to ensure timely disposition and communication to meet customers’ needs. Provide Supply Chain reports regarding returned parts and analyze data and distribute to Product Management to assist in determining further potential actions. 

2) Customer Feedback and CAR Process – Collect and analyze data to identify trends and root causes and generate or recommend corrective actions to support continuous improvement processes. Process Customer Feedbacks and CARs as assigned.

3) Work with the Quality department and any other offices or departments as necessary to develop reports or assist in activities involved with processing returns and warranty claims. Work with various departments and offices to generate CARs as needed and follow up on their implementation.

4) Assist the Aftermarket Quality Manager as needed in processing warranty claims and corrective actions or with any other tasks as assigned.

QUALIFICATIONS (Education, Certifications and Required Experience):

1) Minimum 2-year technical college degree or equivalent training

2) Proficient in creating documents, spreadsheets and presentations using Microsoft Word, Excel and Power Point

DEMONSTRATED CRITICAL COMPETENCIES:

1) Initiative – Identify what needs to be done and do it before being asked or before the situation requires it.

2) Communication – Must be able to effectively and respectfully communicate clearly to a wide range of people – including production personnel, customers, and team members.

3) Thoroughness – Ensure work and information is complete and accurate, carefully preparing for meetings and presentations, following up with others to ensure that agreements and commitments have been fulfilled.

4) Diagnostic information gathering – The ability to identify the information needed to clarify a situation, seek that information from appropriate sources and use skillful questioning to draw out the information when others are reluctant to disclose.

5) Customer orientation – Able to demonstrate concern for satisfying ones’ internal and/or external customers.

6) Continuous improvement – Continuously improve process efficiency to exceed customer expectations.

PHYSICAL REQUIREMENTS:

1) Ability to perform light work including the occasional exertion of 20 lbs. or less.

2) Moderate walking, standing and sitting.

3) Vision – Visual acuity is required to view a computer terminal and to analyze data

Disclaimer: The position description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee.

Disclaimer: The position description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee.