Event and Group Sales Manager - Ironworks Hotel

Description

STEP INTO THE BIG LEAGUES 

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day. 

IRONWORKS HOTEL INDIANAPOLIS

Ironworks Hotel is a boutique hotel located near the Keystone Fashion Mall in north Indianapolis and is inspired by America’s industrial heritage. The Ironworks Keystone campus is home to some of the area’s best restaurants including Provision, Ruth's Chris Steakhouse, Rize, Sangiovese Ristorante, Blue Sushi Saki & Grill and more The Ironworks Hotel is a place for people to work hard, play hard and come together.

PERKS OF THE JOB 

We believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return. 

YOUR ROLE IN CREATING GERONIMOMENTS 

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience. 

As the Event and Group Sales Manager, you are responsible for acting as the primary liaison between clients and internal departments, this role ensures alignment across teams to deliver exceptional experiences that exceed expectations. Core responsibilities include client relations, maximizing sales opportunities, detailing event logistics, and effectively communicating sales activities to all relevant teams. 

WHAT YOUR DAY WILL LOOK LIKE 

• Makes decisions within specific guidelines.
• Conduct regular client site visits to showcase the property and available services. Be a product knowledge expert and create strong connections with all clients.
• Seek information from clients about their business needs and budget guidelines. Plan/detail event with customer from start to finish according to guest requests in a fiscally responsible manner.
• Negotiate with clients on pricing and value-added solution, prepare contracts and secure customer signatures.
• Follow-up in a timely manner with potential customers providing any requested information.
• Build out logistical details utilizing the appropriate event software for on-site team and clients.
• Coordinate planning of professional services (DJ, florist, a/v, rental company)
• Regularly attend and lead BEO meetings to ensure event details are communicated to operations team.
• Compose and distribute routing correspondence, reports, and group resumes based on organizational practice and policies.
• Work closely with front desk to ensure accuracy of reservations and group room blocks.
• Coordinate all room block aspects including rooming lists, cut-off dates, contracts, etc. to ensure that all deadlines are met.
• Confirm event setup with operations team in accordance to BEO.
• Achieve all quantitative sales goals. Provide weekly, monthly, and annual reports documenting sales productivity and sales activities.
• Ensure customer satisfaction during event through constant communication with main contact.
• Follow up with customer after each event, ensuring guest satisfaction.
• Coordinate billing with restaurant management staff.
• Keep all necessary parties promptly and fully informed of all changes, problems or unusual matters of significance so that prompt corrective action can be taken when appropriate.
• Respect all co-workers and managers.
• Respond promptly to any guest request.
• Maintain clear and open communication between all staff for overall event success.
• Maintain a professional appearance, positive attitude and mannerism.
• Have fun at work; leave baggage at the door; come to work with a positive attitude ready and willing to help create a fun and memorable experience for our guests

GHG24

Requirements

WHAT IT TAKES TO SUCCEED 

Experience and/or Training

• One year Catering Sales management work history preferred.
• Proficient with Microsoft Word, Excel, and Outlook
• Must be 21 years or older
• Some level of management skills desired
• Refined verbal and written communication
• Be able to keep up with a fast paced environment
• Stand and/or walk entire shift
• Must be available nights and weekend

MANDATORY REQUIREMENT 

• U.S. Work Authorization 

JOIN A TEAM THAT MAKES AN IMPRESSION 

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you’re ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.