Description

Coca-Cola, with its many brands, has been recognized and enjoyed by people around the world for over a century. Founded in 1956, Coca-Cola Bottling Company High Country is a family owned, regional Bottler serving portions of Colorado, Minnesota, Montana, North Dakota, South Dakota, Utah, and Wyoming.

Every day we honor our core values of Honesty, Integrity, Trust, and Respect through encouraging our team members to develop, grow and serve. Together we become more effective and productive… in life and work.

Refresh your career and join us in refreshing the world!

Apply Today!

Hourly pay for the Help Desk Technician role is $22.00 per hour.
Robust benefits package including 100% paid employee health, dental and vision options!
100% Employer Paid Life Insurance for Employees
401K With Employer Match
Product Discounts
Much more!

What will you do as a Help Desk Technician?

As part of the Business Support Services Team, the Help Desk Technician primarily works requests and tasks submitted through the support ticket queue and maintains user endpoints. This position will perform a variety of maintenance, software installation, end-user support and training tasks to ensure user endpoints meet company and user requirements. The Help Desk Technician is responsible for providing support to staff on all company-supported applications including troubleshooting computers problems (including mobile computers), determining cause, and advising on appropriate action. The Help Desk Technician is expected to perform responsibilities in accordance with all company standards, policies, and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•Assume ownership of initial IT support requests; prioritize, diagnose, and drive resolution or escalation to the next support tier.

•Utilize telephone, email, remote desktop control and/or in-person assistance to resolve problems.

•Regularly participate in after-hours on-call support, contacting requesting users and resolving or escalating issues.

•Participate in the development and maintenance of a standard desktop image. Recommend and develop updates and changes to the image with an emphasis on enhancing the end-user experience.

•Install and configure computers, printers, phones and other hardware and software as needed.

•Provide all technology services associated with the arrival of a new employee or departure of an employee.

•Administer computer accounts and passwords.

•Provide administration of the company IP phone system. Handle setup of new hire phone extensions and voice mailboxes, perform routine moves, adds and changes.

•Participate in new hardware and software rollouts.

•Assist in managing loaner equipment and overall asset management.

•Maintain IT hardware, perform small hardware repairs, deal with vendor repair services, and assist in maintaining an inventory of consumable items.

•Assist users as necessary with Microsoft Office products.

•Maintain confidentiality regarding the information being processed, stored, or accessed by the end-users on the network.

•Assist personnel of other departments as a computer resource.

•Provide backup coverage of other IT positions in the absence of staff.

•Communicate with co-workers, management, and others in a courteous and professional manner.

•Conform with and abide by all regulations, policies, work procedures, and instructions.

•Conform to all safety rules and use all appropriate safety equipment.

Requirements

JOB KNOWLEDGE, SKILLS AND ABILITIES

•Analytical – Ability to synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design work flows and procedures.

•Adaptability – Ability to adapt to change in the workplace.

•Business Acumen – Ability to grasp and understand business concepts and issues.

•Communication – Ability to communicate in verbal and written form effectively, clearly, and concisely.

•Confidentiality – Maintain highest level of confidentiality at all times.

•Decision Making – Display willingness to make critical decisions while following company practices and ability to work independently.

•Enthusiasm – Ability to bring energy to the day to day as well as long-term tasks and plans.

•Judgment – Display willingness to make timely decisions and exhibit sound and accurate judgment.

•Planning & Organizing – Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans.

•Reasoning – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, including ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

•Reliability – Demonstrate regular attendance and availability to staff and management.

•Quality Management – Demonstrate commitment to improve and promote quality in all operating areas.

•Safety & Security – Promote and personally observe safety and security procedures and used equipment and materials properly.

•Honesty, Integrity, Trust & Respect – Must be seen as truthful and credible and exhibit respectful behavior in all actions representing the company.

Requirements

EDUCATION AND EXPERIENCE

•Associates degree (A. A.) or equivalent from two-year college or technical school or two years of experience in the Information Technology career field.

•One year experience in a customer service environment preferred.

•Excellent communication and customer service skills.

•Ability to work with a wide variety of personalities including effectively responding to and resolving technical situations over the phone.

•Good analytical and problem-solving skills.

•Knowledge of network and internet connections, endpoint network configuration, and web browsers.

•Intermediate to advanced knowledge of Microsoft Office as well as Windows, iOS, and Android Operating Systems.

TRAINING REQUIREMENTS

New Hire Orientation

PHYSICAL DEMANDS

•Work in an office environment; sustained posture in a seated position for prolonged periods of time; may utilize a computer terminal for prolonged periods of time.

•Work involves walking, talking, and hearing using hands to handle, feel or operate objects. Vision abilities required by this job include close vision and the ability to focus when using a computer terminal.

•Work involves bending, stooping, crouching, crawling, and lifting objects up to 50lbs unassisted.

PERSONAL PROTECTIVE EQUIPMENT (PPE)

•None

WORK ENVIRONMENT

•The noise level in the work environment can be moderately noisy due to manufacturing equipment in operation.

•Must be willing to travel to other company locations approximately 10-20% and attend out-of-town training and/or seminars.

•Working hours vary between 5 am and 6 pm depending upon schedules and the season, Monday through Friday. A minimum of 40 hours is expected per week, additional hours or weekends may be required occasionally to take advantage of off-peak system usage times for upgrades, testing, and installs that are necessary for this position.

•Mandatory participation in an on-call rotation one week every several weeks. On-call equipment including a cell phone is provided for the weekly duration.

This job description lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

Coca-Cola Bottling Company High country is an Equal Opportunity/Affirmative Action Employer, requires pre-employment drug testing for all applicable positions and adheres to an Alcohol and Drug-Free Workplace.