Level 2 Network Technician

CCS is looking for a Level 2 Network Technician to join our team onsite at one of our clients. Candidates should be well versed in hardware/software installations of network interface cards, wired and wireless network troubleshooting. They should also have outstanding and proven interpersonal, customer service, and organizational skills.

This position is paying between $45,000-$53,000 annually. Pay will be based on experience. 

RESPONSIBILITIES

• Wired surveys and documentation of workstations campuswide.
• Migration of network connected devices.
• Wireless surveys throughout the varying environment campuswide.
• Provide post-migration support as needed.
• Accurately diagnose, document, and report on issues that arise.
• Provide resolution and assistance to issues related to network connectivity
• Network access troubleshooting and repair including Wireless
• Ability and Willingness to be Active (to conduct surveys, walkthroughs, and network migrations campus-wide)
• Log and update all calls into Ticketing Systems
• Perform other job-related duties as assigned

QUALIFICATIONS

• A+, Net+, Sec+ Certification
• CCNA Certification (preferred)
• 3-5 years’ experience in hardware and networking support
• Exceptional and proven customer service skills.
• Ability to troubleshoot and report on hardware and software problems.
• Understanding of wireless devices, and process to connect them to a wireless network.
• Excellent verbal and written communication skills.
• Outstanding organizational and time management skills.
• Well versed with Microsoft office Suite (Win and Mac versions).
• Strong and consistent work ethic.
• Strong knowledge of Windows operating systems: Windows 10 & 11 and MacOS

MEASUREMENTS

• Client contract renewal / Customer Satisfaction rating.

• Technical Certifications

• 230 days/billable/year (fulfillment of contract)

• Regularly scheduled account updates to Manager.