Description

Tailwind Group capitalizes on real estate opportunities in acquisition, development, and management. Our team is uniquely qualified to provide full-scope expertise, ensuring lasting and sustainable environments. We are committed to creating and supporting a workplace culture that is versatile, innovative, and the best in our market. We strive for every team member to operate by our five core values—in doing so, they are affecting a positive change in their respective communities. Attracting and retaining the most talented and passionate individuals in our industry is an everyday objective at Tailwind Group. We would love for you to join our team!

The Position: The Operations Training Manager is responsible for overseeing the development, delivery, and continuous improvement of all training programs for the operations team. This role will lead the training strategy, build scalable learning solutions, and ensure operational team members are fully equipped to succeed in their roles. A successful Operations Training Manager will lead and coordinate closely with department leaders to align learning initiatives with operational goals.

This is a full-time position working a standard schedule, Monday - Friday from 8:00am - 4:30pm. This is a remote position that will require up to 25% travel.

The compensation range for this position is $60,000.00 - $80,000.00 plus bonus potential. This range is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education, skills, experience, and location.

Benefits & Perks

We strive to provide our employees with the most competitive benefits package in the industry. A few of those benefits and perks include:

Medical, Dental, & Vision Insurance for employees and their families
17 Days of PTO in your first full year + 9 Paid Holidays
401(k) with company matching
On-the-job training and career development
Paid Parental Leave

Responsibilities & Duties

Design and execute the overarching operations training strategy.
Develop and maintain standardized training programs for onboarding, role-specific, new systems and tools, process changes, and ongoing development.
Ensure training content is compliant, consistent, and aligned with company policies and industry standards.
Facilitate virtual and in-person training sessions across topics which could include leasing, facilities, policy and procedure, resident experience, and company systems.
Evaluate training effectiveness through assessments, feedback, and performance metrics; iterate and improve accordingly.
Coordinate training logistics for acquisitions, webinars, and new initiatives.
Collaborate with department leaders to ensure team-specific training needs are addressed and aligned with broader goals and identify training needs and skill gaps.
Evaluate Tailwind's operational process and procedures and provide feedback.
Coordinate and provide recurrent training to operational team members.
Lead the build out of learning paths and training tracks for different positions.
Responsible for oversight, auditing, and management of the learning and compliance management system.
Oversee the creation and maintenance of training materials, job aides, e-learning modules, and documentation, ensuring that they are current, accurate, and effective.
Support managers with tools and strategies to coach team members for continuous improvement.
Maintain knowledge of new methods and techniques for training, and training requirements applicable to the organization, or the industry.
Assist with the planning of operational training summits and workshops.

Requirements

Bachelor’s degree in Business, Human Resources, Education, or a related field.
Three or more years of experience in training and development, instructional design, or a related position.
Two or more years of supervisory or managerial experience is preferred.
Proven experience building and maintaining an engaging training program.
Relevant industry experience in property management or student housing is preferred.

Knowledge, Skills, & Abilities

Demonstrate a high level of integrity and professionalism.
Possess excellent administrative, organizational, and communication skills.
Be a self-motivated individual and excel at working in a team environment.
Have a strategic mindset with a hands-on execution style.
Ability to have a positive and innovative approach to problem-solving.
Strong leadership and coaching skills.
Strong understanding of adult learning principles and instructional design methodologies.
Proven ability to manage multiple training programs and timelines in a fast-paced environment.
Possess a basic understanding of property management standards, including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
Proficiency in using tools such as PowerPoint, Teams, Canva, and the Adobe Creative Suite.
Experience with Entrata software is preferred.
This position may require travel up to 25% of the time.

To learn more about our core values, mission, and vision, check out: http://thetailwindgroup.com/.

A complete list of responsibilities and duties can be provided during the interview process.

This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.