Development Associate I

Description

OUR CORE PURPOSE:

As an expression of God’s love in Southwest Florida, we are growing to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.

GENERAL SUMMARY

The Development Coordinator will offer administrative support to the Development Department and its various fundraising and marketing activities. St. Matthew’s House is a faith-based 501(c)(3) charitable organization that exists to transform lives in a spiritual environment that is both compassionate and disciplined.

ESSENTIAL TASKS

• Completes administrative tasks such as scanning, sorting, filing, copying, answering phones, email correspondence, and other office support duties.
• Ensure the integrity and accuracy of donor data by proactively maintaining clean and up-to-date records, supporting overall data health and reliability across systems.
• Add and edit biographical data to donor records with attention to detail.
• Receipt donor gifts through acknowledgement letters.
• Assists with management of administrative volunteers.
• Directs general information emails to the appropriate person or department.
• Provide administrative support throughout busy fundraising seasons, at both on-site and off-site events which may include long periods of standing or sitting, assisting with events set up and tear down, registration check in, engaging with guests, vendors, and stakeholders, recording, and processing payments and enhancing the organization’s image consistent with policy, mission, and core values.
• Periodically drive to post office, bank, work site locations, and other places of business for specific ministry purpose.
• Ensure the security and sensitive handling of confidential donor and/or financial information.
• Provides back-up support, which may include check coding, depositing checks, scan/upload and gift processing to the Development Associate II during periods of peak volume or absences
• Job duties, tasks, work hours, and work requirements are subject to change at any time.

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

• 1-2+ years of administrative experience (development, communications, non-profit experience a plus).
• Strong phone skills
• Strong computer skills; willing to learn specialized software. Experience with Outlook, SharePoint, Excel, Word, and Virtuous CRM a plus.
• Innovative self-starter, creative thinker, demonstrated initiative, able to work independently, confident decision maker with a positive attitude.
• Strong interpersonal, communication, and customer service skills.
• Team player and ability to work collaboratively with staff at all levels.
• Ability to prioritize multiple tasks, stay organized, and follow through independently.
• Maintains flexibility to adapt to fluctuating work capacity to meet the needs of the Development Team.
• Must have sound judgment in maintaining confidentiality of donor information.
• Ability to exercise good judgment and represent St. Matthew’s House in a highly professional manner.
• Strong interpersonal skills with a desire to provide a high level of customer service.
• High attention to detail.
• Passion for the mission of St. Matthew’s House.

SPECIFICATIONS:

Schedule: Flexibility in work hours; this position may require occasional evening work.

Mental/Visual Demands: Flow of work requires normal mental and visual capabilities.

Physical Demand: Relatively little physical effort is required; however, must be able to

move about the facility, sit for periods of time, and possess the manual dexterity required to operate the computer and other business equipment. Must be able to wear a mask during work hours.

Working Conditions: Normal office environment