Description

Key Responsibilities:

1. Client Intake and Communication:

Serve as the first point of contact for incoming person served calls and emails.
Accurately complete intake forms, ensuring all necessary person served information is documented.
Coordinate follow-ups for missing documentation or incomplete service agreements.

2. Data Entry and Record Management:

Maintain detailed and organized records of all intakes in agency systems.
Update and maintain spreadsheets by entering accurate information received through the intake process.

3. Team Collaboration:

Work closely with CFSS workers to transition completed intakes for consultation.
Provide status updates and feedback to the CFSS Supervisor as needed.

4. Administrative Support:

Company Perks:

Training Program - up to 30 days, once training has been completed and an approval by the direct supervisor is given, then the position moves to fully remote.
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short Term Disability
Voluntary Life Insurance
Flexible Spending Account
Paid Time Off
7 Holidays
401K - Eligible to contribute the 1st quarter after 6 months of employment
Animal Friendly Corporate Office
Professional Growth Opportunities
Employee Recognition Programs
Flexible Schedules
Team Atmosphere
MSSA membership & paid CEUs
Licensing supervision
Flex-time available after the first 90 days.

Requirements

DHS Requirements for Employees Working Directly with CFSS Participants:

Must be at least 18 years old.
Successfully pass a background study.
Meet one of the following criteria:
One year of full-time experience providing direct services to individuals with disabilities or those over 65.
Experience coordinating or directing services for these populations, including self-directed services.
Personal experience in coordinating their own services.

CFSS Intake Specialist

Pinnacle Services