Accounts Receivable Clerk

Application Deadline: 12 September 2025

Department: Finance & Procurement

Employment Type: Fixed Term - Full Time

Location: Congo - Brazzaville

Description

The overall scope of this role is to handle and monitor all matters relating to customer credit and timely collection of outstanding debts as well as timely issuing of invoices.

Key Responsibilities

To safeguard the financial integrity and stability of the hotel and minimize any exposure to potential risks. To ensure the timely and accurate issuing of invoices and collection of payments and deposits.
The job of Accounts Receivable Clerk is executed satisfactorily when:

• Invoices are issued no later than 24 hours after check-out.
  
  
• Guest queries are replied to within 24 working hours.
  
  
• Payment is collected within 30 days of issuing an invoice.
  
  
• City Ledger Aging is maintained within Kempinski standards.
  
  
• All Kempinski Policies & Procedures are followed.
  
  
• Uncollectable accounts are minimized and written-off accurately and on time.
  
  

MAIN RESPONSIBILITIES

• Responsible for following and understanding all Kempinski Policies & Procedures.
  
  
• Responsible for behaving in a professional and harmonious manner and following the Kempinski code of conduct.
  
  
• Responsible for investigating customer’s credit worthiness through various available resources (e.g. banks, trace and credit associations, etc) and to recommend credit approval or disapproval to management.
  
  
• Responsible for setting and reviewing credit limits for both in-house and City Ledger Accounts.
  
  
• Responsible for reviewing daily the in-house guest credit limits and ensuring that Front Office Management follows up if exceeded.
  
  
• Responsible for recording payments to the City Ledger daily.
  
  
• Responsible for verifying the accuracy of all A/R postings.
  
  
• Responsible for reviewing Travel Agency invoices and deducting the commission before issuing.
  
  
• Responsible for reviewing and understanding groups and catering contracts and the corresponding billing arrangements.
  
  
• Responsible for investigating disputed charges and following up when necessary.
  
  
• Responsible for reviewing uncollectable accounts and recommending write-offs.
  
  
• Responsible for reconciling the control accounts on a monthly basis.
  
  
• Responsible for preparing and sending statements for outstanding City Ledger accounts and pending deposit payments.
  
  
• Responsible for answering and following-up on customer inquiries on a timely basis.
  
  
• Responsible for performing any additional duties assigned by Management and assisting in other areas of Accounting as needed.
  
  
• Responsible for communicating with supervisor on any discrepancies in payments or other potential problems.
  
  

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 

Skills, Knowledge and Expertise

1-3 years in accounts receivable or general accounting experience

• Local language – excellent oral and written skills
• English – excellent oral and written skills (as applicable)
• Additional language - beneficial

COMPETENCIES:

• Ability to handle high volume with attention to detail
• Excellent written and verbal communication skills
• An ability to establish and retain effective working relationships with hotel staff and clients/vendors
• Strong organizational and time management skills
• Applies a professional, confidential and ethical approach at all times
• Works in a safe, prudent and organized manner
• Ability to operate computer and office equipment
• Proficiency in Excel and Word
• Experience in respective accounting software is a plus
• Knowledge of the generally accepted accounting principles and local regulations