Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As a Service Coordinator, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What you’ll be doing:

Review referral requests to ensure that it meets established criteria
Conduct intake interviews with clients to obtain their consent and talk with them about the program
Ensure data is collected and input as required
Attend meetings with referral source as required
Document and escalate service issues
Monitor the work of assigned clinicians to ensure adherence to specific standards and timelines and provide support to our clinician network to ensure they are managing expectations
Add to a positive work culture by identifying efficiencies and solutions to any issues
Liaise with the client/patient, third parties (including insurers), the employer and various health care professionals
Act as the first point of contact for service providers and corporate customers and help manage and track complex cases
Maintain database(s) and client/case files with a high level of accuracy and confidentiality

What we’re looking for:

Bachelor’s degree in a related field or an equivalent experience and training
Case Coordination and or Case Management experience is a major asset
Expertise in Disability Treatment and Management principles, practices and processes
Proficiency with Microsoft Word, Excel and PowerPoint
Excellent verbal and written English communication skills
Effective self-directed work style with the ability to work with minimal supervision
Strong administrative and customer service skills
Effective interpersonal skills; ability to communicate with a variety of stakeholders
Ability to efficiently manage multiple demands under time constraints and deadlines
Adaptable to changing priorities and contribute effectively to a positive work environment

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.