Application Technical Analyst

Overview

This position resides on the EDI Application Tech team which provides second-level support for EDI's clients and call center personnel, resolving various technical issues with EDI Applications. Hybrid: First 6 months are onsite 5 days per week. After initial period, employee can work remotely one day per week. 

Responsibilities:

• Provide second-level software support for EDI clients and staff.
• Research network issues, program errors, and Windows errors relating to Xpeditor Server performance.
• Assist with the testing of Xpeditor enhancements and bug fixes that are part of Xpeditor releases.
• Map client claim files in order to load into Xpeditor.
• Establish custom edits/converts using Xpressbiller software.
• Modify Xpeditor Reports per client requests.
• Assist with identifying product shortcomings and possible enhancements.
• Other duties as assigned.

Qualifications:

• Associate’s degree preferred
• 1+ year of helpdesk/technical support background required 
• Experience supporting applications required
• Experience supporting proprietary applications a plus
• Knowledge of EDI a plus
• Problem solving skills
• Strong computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast paced environment
• Strong attention to detail – working with clients and internal departments
• Ability to set priorities
• Ability to maintain confidentiality