IT Support Technician

Overview

IITS Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.

Responsibilities

• Assists students with use of hardware, software, programming, and network during hybrid classes and during open lab hours.
• Provides Level 1 instructors with use of hardware, software
• Provides Level 1 the faculty and staff support for computer hardware, software and networking, in response to simple, not complicated incidents.
• Assists Level 2 and senior support technicians in local and global IITS projects in coordination with Network, Network Security, Server, and other teams
• Helps train faculty on use of computer labs and in use of productivity software.
• Utilizes the IT Service Management application, ServiceNow, to log, monitor and track customer requests and incidents
• Maintains inventory listings of computer lab hardware, software, and supplies.
• Posts times of lab availability and class schedule
• Maintains a professional environment, establish and enforce lab and computing policies and procedures
• Prepares and submits monthly status reports
• Assists Level 2 support technicians in providing technology support to local library staff
• Maintains classroom and computer lab audio-visual equipment.
• IITS project as assigned under supervision.
• All other duties as requested by supervisor

Qualifications

Education/Experience

• Bachelor's degree or making progress in bachelor's degree program.

Knowledge/Skills/Abilities

• Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.
• Strong customer service, communication and organizational skills.
• Must be able to multi-task and prioritize work.

Travel

• Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed

Working Conditions

• Extensive use of computers
• Extensive time sitting and standing
• Able to lift to 10 lbs.

Maximum Salary

USD $21.01/Hr.

Minimum Salary

USD $16.82/Hr.