[SO] 1st Level Support (Japanese speaking)

Company Description

The Bosch Group is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology.

The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth.

Bosch Global Software Technologies Company Limited (BGSV) is 100% owned subsidiary of Robert Bosch GmbH - one of the world’s leading global suppliers of technology and services, offering end-to-end Engineering, IT, and Business Solutions.

Starting its operation from 2010 at Etown 2 in HCMC, BGSV is the first software development center of Bosch in Southeast Asia. BGSV nowadays have over 4,000 associates, with a global footprint and presence in the US, Europe, and the Asia Pacific region.

With our unique ability to offer end-to-end solutions that connect sensors, software, and services, we enable businesses to move from the traditional to digital or improve businesses by introducing a digital element in their products and processes.

Job Description

• Handle inbound customer calls and deliver clear, accurate information regarding installations, maintenance, technical issues, and product details
• Process service requests received through web portals, fax, EDI, and other channels
• Coordinate service appointments by managing schedules, confirming bookings, and handling rescheduling
• Utilize CRM systems to log, categorize, and track customer issues for analysis and follow-up
• Prepare and submit regular reports (daily/weekly/monthly) on metrics such as call volume, issue types, response and resolution times, and customer feedback
• Investigate and resolve customer concerns to ensure satisfaction and promote long-term loyalty
• Work hours: Monday to Friday, 7:00 AM – 4:00 PM (Vietnam time)

Qualifications

• Excellent communication Japanese communication skills, both verbal and written (JLPT N2 or above)
• 0-2 years of experience working in a call center environment
• Proficient in Microsoft Office and web-based applications
• Knowledge about concierge services
• Strong interpersonal skills
• Strong organizational skills and attention to detail
• Ability to engage with customers and create a positive customer experience
• Ability to work in a fast-paced environment with daily work processing deadlines
• Ability to work effectively without supervision
• Strong in leadership, empathy, communication, and team orientation

Additional Information

Why BOSCH?

Because we do not just follow trends, we create them. Together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.

Benefits and Career Opportunities

• Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
• Join in a dynamic and fast-growing global company (English-speaking environment), with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech world
• Onsite opportunities: short-term and long-term assignments in worldwide offices
• Engage in our diverse training programs which surely help strengthen both your personal and professionalism
• 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
• 100% offered salary and mandatory social insurances in 2-month probation
• 15++ days of annual leave + 1-day of birthday leave
• Premium health insurance for employee and 02 family members
• Flexible working time and working model
• Lunch and parking allowance

Good benefits of company activities such as: football, badminton, yoga, Aerobic, team building…